{"id":34680,"date":"2019-04-12T21:50:16","date_gmt":"2019-04-12T21:50:16","guid":{"rendered":"\/forum\/forums\/topic\/upgrading-ansys-license-manager-on-windows-may-result-in-installation-or-error\/"},"modified":"2019-04-12T21:50:16","modified_gmt":"2019-04-12T21:50:16","slug":"upgrading-ansys-license-manager-on-windows-may-result-in-installation-or-error","status":"closed","type":"topic","link":"https:\/\/innovationspace.ansys.com\/forum\/forums\/topic\/upgrading-ansys-license-manager-on-windows-may-result-in-installation-or-error\/","title":{"rendered":"Upgrading ANSYS License Manager on Windows may result in installation or error…"},"content":{"rendered":"

Hi everyone, <\/span><\/p>\n

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Sharing a licensing manager update error workaround from our user axkeller: <\/span><\/p>\n

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Issue: <\/strong> Upgrading the ANSYS License Manager from Release 18.x to Release 19.1 on a MS Windows OS may result in a failed installation\/error that results in an inconsistent version state. After a failed upgrade the ANSYS License Manager Center may errantly indicate version 2019 R1 on the top banner but the underlying licensing component ansysli_server.exe is still version 18.x.<\/span><\/span><\/p>\n

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If you experience any errors or a failed installation you may want to review the installer log “C:Program FilesANSYS Incinstall_licconfig.log” for an error like this:<\/span><\/span><\/p>\n

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— ERROR: ansysli_server.exe…Failed to move the following file:<\/span><\/span><\/em><\/p>\n

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From: C:Program FilesANSYS IncShared FilesLicensingwinx64updateansysli_server.exe<\/span><\/span><\/em><\/p>\n

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To:   C:Program FilesANSYS IncShared FilesLicensingwinx64ansysli_server.exe<\/span><\/span><\/em><\/p>\n

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Error message: Access is denied.<\/span><\/span><\/em><\/p>\n

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2019\/04\/11 00:00:00  …FATAL ERROR: The licensing configuration cannot continue until this issue is resolved. Exiting.<\/span><\/span><\/em><\/p>\n

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Work Around:<\/strong> Adjusting security permissions on the directory “C:Program FilesANSYS IncShared FilesLicensingwinx64*” may not address the “Access is denied” condition and you may want to try stopping the ANSYS License Manager services and manually moving the file “C:Program FilesANSYS IncShared FilesLicensingwinx64ansysli_server.exe” out of that directory (don’t delete, just move it). Thereafter you may be able to run the installer and successfully complete the upgrade as the newer file located at “C:Program FilesANSYS IncShared FilesLicensingwinx64updateansysli_server.exe” can be copied to “C:Program FilesANSYS IncShared FilesLicensingwinx64” without error.<\/span><\/span> <\/span><\/p>\n

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 <\/p>\n

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Thanks very much for this <\/span>axkeller. <\/span><\/p>\n","protected":false},"template":"","class_list":["post-34680","topic","type-topic","status-closed","hentry"],"aioseo_notices":[],"acf":[],"custom_fields":[{"0":{"_bbp_old_topic_id":["6852"],"_bbp_old_topic_author_name_id":["Anonymous"],"_bbp_old_is_topic_anonymous_id":["false"],"_bbp_old_closed_status_id":["publish"],"_bbp_author_ip":[null],"_bbp_old_sticky_status_id":["normal"],"_bbp_likes_count":["0","0"],"_btv_view_count":["1317"],"_bbp_subscription":["235049"],"_bbp_topic_status":["unanswered"],"_bbp_status":["publish"],"_bbp_topic_id":["34680"],"_bbp_forum_id":["27796"],"_bbp_engagement":["154166","157480"],"_bbp_voice_count":["2"],"_bbp_reply_count":["1"],"_bbp_last_reply_id":["82825"],"_bbp_last_active_id":["82825"],"_bbp_last_active_time":["2019-04-13 00:49:05"]},"test":"pgl"}],"_links":{"self":[{"href":"https:\/\/innovationspace.ansys.com\/forum\/wp-json\/wp\/v2\/topics\/34680","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/innovationspace.ansys.com\/forum\/wp-json\/wp\/v2\/topics"}],"about":[{"href":"https:\/\/innovationspace.ansys.com\/forum\/wp-json\/wp\/v2\/types\/topic"}],"version-history":[{"count":0,"href":"https:\/\/innovationspace.ansys.com\/forum\/wp-json\/wp\/v2\/topics\/34680\/revisions"}],"wp:attachment":[{"href":"https:\/\/innovationspace.ansys.com\/forum\/wp-json\/wp\/v2\/media?parent=34680"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}