{"id":344559,"date":"2024-01-13T20:44:56","date_gmt":"2024-01-13T20:44:56","guid":{"rendered":"\/forum\/forums\/topic\/license-server-problems-2\/"},"modified":"2024-01-18T18:15:28","modified_gmt":"2024-01-18T18:15:28","slug":"license-server-problems-2","status":"closed","type":"topic","link":"https:\/\/innovationspace.ansys.com\/forum\/forums\/topic\/license-server-problems-2\/","title":{"rendered":"license server problems"},"content":{"rendered":"<p>The ansys license server is installed on my office machine.&nbsp; I have downloaded and installed Ansys Zemax Opticstudio on my home machine.&nbsp; I have run Ansys licensing client settings, and it succeeds in contacting the server from my home machine, but when I put that licensing data in on starting Ansys Zemax Opticstudio, it says:<\/p>\n<p><span style=\"font-size: 11.0pt;font-family: 'Calibri',sans-serif\">No Ansys products were detected.<span>&nbsp; <\/span>Check the license settings in the License Utility on the help tab<\/span>.<\/p>\n<p class=\"MsoPlainText\">When I google that error message, at<\/p>\n<p class=\"MsoPlainText\"><a href=\"https:\/\/support.zemax.com\/hc\/en-us\/articles\/6622488112659-Solving-errors-when-accessing-an-Ansys-network-license\">https:\/\/support.zemax.com\/hc\/en-us\/articles\/6622488112659-Solving-errors-when-accessing-an-Ansys-network-license<\/a><\/p>\n<p class=\"MsoPlainText\">it says:<\/p>\n<p class=\"MsoPlainText\">This means the license subscription is no longer valid or the license was renewed but not updated on your organization&#8217;s license server. Contact your IT department, your Zemax account representative or open a Zemax support case for help.<\/p>\n<p>I have verified that the products are activated on the licensing server, so I am opening a Zemax support case.<\/p>\n","protected":false},"template":"","class_list":["post-344559","topic","type-topic","status-closed","hentry"],"aioseo_notices":[],"acf":[],"custom_fields":[{"0":{"_bbp_subscription":["56020","16547"],"_bbp_author_ip":["23.52.43.10"]," _bbp_last_reply_id":["0"]," _bbp_likes_count":["0"],"_btv_view_count":["2466"],"_bbp_topic_status":["unanswered"],"_bbp_status":["publish"],"_bbp_topic_id":["344559"],"_bbp_forum_id":["27796"],"_bbp_engagement":["16547","56020"],"_bbp_voice_count":["2"],"_bbp_reply_count":["10"],"_bbp_last_reply_id":["344985"],"_bbp_last_active_id":["344985"],"_bbp_last_active_time":["2024-01-16 19:56:53"]},"test":"khnastro-wisc-edu"}],"_links":{"self":[{"href":"https:\/\/innovationspace.ansys.com\/forum\/wp-json\/wp\/v2\/topics\/344559","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/innovationspace.ansys.com\/forum\/wp-json\/wp\/v2\/topics"}],"about":[{"href":"https:\/\/innovationspace.ansys.com\/forum\/wp-json\/wp\/v2\/types\/topic"}],"version-history":[{"count":0,"href":"https:\/\/innovationspace.ansys.com\/forum\/wp-json\/wp\/v2\/topics\/344559\/revisions"}],"wp:attachment":[{"href":"https:\/\/innovationspace.ansys.com\/forum\/wp-json\/wp\/v2\/media?parent=344559"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}