{"id":31103,"date":"2018-10-24T19:37:27","date_gmt":"2018-10-24T19:37:27","guid":{"rendered":"\/forum\/forums\/topic\/ansys-help-not-working-on-some-student-installations\/"},"modified":"2018-10-24T19:37:27","modified_gmt":"2018-10-24T19:37:27","slug":"ansys-help-not-working-on-some-student-installations","status":"closed","type":"topic","link":"https:\/\/innovationspace.ansys.com\/forum\/forums\/topic\/ansys-help-not-working-on-some-student-installations\/","title":{"rendered":"Ansys Help not working on some student installations"},"content":{"rendered":"<p>Hi,<\/p>\n<p><\/p>\n<p>After installing the student version of Ansys 19.2 on a specific computer I noticed the online help wont open (see image helpNotOk.png), I tested it on two other computers and it correctly logs on to the help system (see image helpOk.png).<\/p>\n<p><\/p>\n<p>Anyone have an idea on how to fix it?<\/p>\n<p><\/p>\n<p>I don&#8217;t know if it matters but the pcs that work have windows 7 and 8, the one that doesn&#8217;t is windows 10.<\/p>\n<p><\/p>\n<p>Best Regards,<\/p>\n<p><\/p>\n<p>RM<\/p>\n<p><\/p>\n<p>helpNotOk<\/p>\n<p><\/p>\n<p><img decoding=\"async\" src=\"https:\/\/us.v-cdn.net\/6032193\/uploads\/attachments\/dd2439e5-c6f6-4526-8850-a98301407ecc\/c1585052-9e78-497f-8aac-a9830143162b_helpnotok.jpg?width=690&amp;upscale=false\" alt=\"\"><\/p>\n<p><\/p>\n<p>helpOk<\/p>\n<p><\/p>\n<p><img decoding=\"async\" src=\"https:\/\/us.v-cdn.net\/6032193\/uploads\/attachments\/dd2439e5-c6f6-4526-8850-a98301407ecc\/6f0ae2e0-e3bc-4204-8821-a983014330a6_helpok.jpg?width=690&amp;upscale=false\" alt=\"\"><\/p>\n<p><\/p>\n<p>&nbsp;<\/p>\n<p><\/p>\n<p>&nbsp;<\/p>\n","protected":false},"template":"","class_list":["post-31103","topic","type-topic","status-closed","hentry"],"aioseo_notices":[],"acf":[],"custom_fields":[{"0":{"_bbp_old_topic_id":["3275"],"_bbp_old_topic_author_name_id":["Anonymous"],"_bbp_old_is_topic_anonymous_id":["false"],"_bbp_old_closed_status_id":["publish"],"_bbp_author_ip":[null],"_bbp_old_sticky_status_id":["normal"],"_bbp_likes_count":["0","0","0","0","0"],"_btv_view_count":["880"],"_bbp_subscription":["237540"],"_bbp_topic_status":["unanswered"],"_bbp_status":["publish"],"_bbp_topic_id":["31103"],"_bbp_forum_id":["27784"],"_bbp_engagement":["154166","157480","159832"],"_bbp_voice_count":["3"],"_bbp_reply_count":["9"],"_bbp_last_reply_id":["67702"],"_bbp_last_active_id":["67702"],"_bbp_last_active_time":["2018-10-26 16:33:32"]},"test":"rmerlob"}],"_links":{"self":[{"href":"https:\/\/innovationspace.ansys.com\/forum\/wp-json\/wp\/v2\/topics\/31103","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/innovationspace.ansys.com\/forum\/wp-json\/wp\/v2\/topics"}],"about":[{"href":"https:\/\/innovationspace.ansys.com\/forum\/wp-json\/wp\/v2\/types\/topic"}],"version-history":[{"count":0,"href":"https:\/\/innovationspace.ansys.com\/forum\/wp-json\/wp\/v2\/topics\/31103\/revisions"}],"wp:attachment":[{"href":"https:\/\/innovationspace.ansys.com\/forum\/wp-json\/wp\/v2\/media?parent=31103"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}