{"id":307436,"date":"2023-09-19T10:42:27","date_gmt":"2023-09-19T10:42:27","guid":{"rendered":"\/forum\/forums\/topic\/license-error-with-lumerical-software\/"},"modified":"2023-09-19T10:42:27","modified_gmt":"2023-09-19T10:42:27","slug":"license-error-with-lumerical-software","status":"closed","type":"topic","link":"https:\/\/innovationspace.ansys.com\/forum\/forums\/topic\/license-error-with-lumerical-software\/","title":{"rendered":"License Error with Lumerical Software."},"content":{"rendered":"

Hi,<\/p>\n

 <\/p>\n

Was wondering if anyone had any idea what this error means in Lumerical. We have lumerical licenses on our Ansys License Server and the software seems to be working correctly from other hosts.<\/p>\n

Many Thanks<\/p>\n

Mike Beales<\/p>\n

University of Southampton<\/p>\n

 <\/p>\n

Running SLURM prolog script on gold54.cluster.local
===============================================================================
Job started on Mon Sep 11 14:33:46 BST 2023
Job ID          : 4749263
Job name        : lumerical.slurm
WorkDir         : \/mainfs\/home\/mn3m11\/lumerical_example
Command         : \/mainfs\/home\/mn3m11\/lumerical_example\/lumerical.slurm
Partition       : serial
Num hosts       : 1
Num cores       : 20
Num of tasks    : 20
Hosts allocated : gold54
Job Output Follows …
===============================================================================
gold54.cluster.local(process 0): Error: Could not connect to Ansys license server specified at 10550@AnsysLM4.soton.ac.uk;10550@AnsysLM5.soton.ac.uk;10550@AnsysLM6.soton.ac.uk
Would you like to reconfigure your license settings?, Response: No
gold54.cluster.local(process 0): License error: Could not connect to Ansys license server specified at 10550@AnsysLM4.soton.ac.uk;10550@AnsysLM5.soton.ac.uk;10550@AnsysLM6.soton.ac.uk
gold54.cluster.local(process 3): Error: there was a failure with the license. Process number: 0 had this error
gold54.cluster.local(process 9): Error: there was a failure with the license. Process number: 0 had this error
gold54.cluster.local(process 10): Error: there was a failure with the license. Process number: 0 had this error
gold54.cluster.local(process 11): Error: there was a failure with the license. Process number: 0 had this error
gold54.cluster.local(process 13): Error: there was a failure with the license. Process number: 0 had this error
gold54.cluster.local(process 15): Error: there was a failure with the license. Process number: 0 had this error
gold54.cluster.local(process 0): Error: there was a failure with the license. Process number: 0 had this error
gold54.cluster.local(process 1): Error: there was a failure with the license. Process number: 0 had this error
gold54.cluster.local(process 2): Error: there was a failure with the license. Process number: 0 had this error
gold54.cluster.local(process 4): Error: there was a failure with the license. Process number: 0 had this error
gold54.cluster.local(process 5): Error: there was a failure with the license. Process number: 0 had this error
gold54.cluster.local(process 6): Error: there was a failure with the license. Process number: 0 had this error
gold54.cluster.local(process 7): Error: there was a failure with the license. Process number: 0 had this error
gold54.cluster.local(process 14): Error: there was a failure with the license. Process number: 0 had this error
gold54.cluster.local(process 16): Error: there was a failure with the license. Process number: 0 had this error
gold54.cluster.local(process 18): Error: there was a failure with the license. Process number: 0 had this error
gold54.cluster.local(process 19): Error: there was a failure with the license. Process number: 0 had this error
gold54.cluster.local(process 17): Error: there was a failure with the license. Process number: 0 had this error
gold54.cluster.local(process 8): Error: there was a failure with the license. Process number: 0 had this error
gold54.cluster.local(process 12): Error: there was a failure with the license. Process number: 0 had this error
==============================================================================
Running epilogue script on gold54.<\/p>\n

 <\/p>\n

Submit time  : 2023-09-11T14:33:45
Start time   : 2023-09-11T14:33:46
End time     : 2023-09-11T14:33:56
Elapsed time : 00:00:10 (Timelimit=00:10:00)<\/p>\n

 <\/p>\n

Job ID: 4749263
Cluster: i5
User\/Group: mn3m11\/pn
State: FAILED (exit code 3)
Nodes: 1
Cores per node: 20
CPU Utilized: 00:00:24
CPU Efficiency: 12.00% of 00:03:20 core-walltime
Job Wall-clock time: 00:00:10
Memory Utilized: 2.19 MB
Memory Efficiency: 0.00% of 461.43 GB<\/p>\n","protected":false},"template":"","class_list":["post-307436","topic","type-topic","status-closed","hentry","topic-tag-anysys-licences-1","topic-tag-lumerical"],"aioseo_notices":[],"acf":[],"custom_fields":[{"0":{"_bbp_subscription":["13092","4274"],"_bbp_author_ip":["96.7.218.223"]," _bbp_last_reply_id":["0"]," _bbp_likes_count":["0"],"_btv_view_count":["343"],"_bbp_topic_status":["unanswered"],"_bbp_status":["publish"],"_bbp_topic_id":["307436"],"_bbp_forum_id":["27833"],"_bbp_engagement":["4274","13092"],"_bbp_voice_count":["2"],"_bbp_reply_count":["1"],"_bbp_last_reply_id":["307504"],"_bbp_last_active_id":["307504"],"_bbp_last_active_time":["2023-09-19 21:02:11"]},"test":"softwaresoton-ac-uk"}],"_links":{"self":[{"href":"https:\/\/innovationspace.ansys.com\/forum\/wp-json\/wp\/v2\/topics\/307436","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/innovationspace.ansys.com\/forum\/wp-json\/wp\/v2\/topics"}],"about":[{"href":"https:\/\/innovationspace.ansys.com\/forum\/wp-json\/wp\/v2\/types\/topic"}],"version-history":[{"count":0,"href":"https:\/\/innovationspace.ansys.com\/forum\/wp-json\/wp\/v2\/topics\/307436\/revisions"}],"wp:attachment":[{"href":"https:\/\/innovationspace.ansys.com\/forum\/wp-json\/wp\/v2\/media?parent=307436"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}