{"id":299556,"date":"2022-09-23T08:52:18","date_gmt":"2022-09-23T08:52:18","guid":{"rendered":"\/forum\/forums\/topic\/license-error-on-new-installation\/"},"modified":"2022-09-23T08:52:18","modified_gmt":"2022-09-23T12:52:18","slug":"license-error-on-new-installation","status":"closed","type":"topic","link":"https:\/\/innovationspace.ansys.com\/forum\/forums\/topic\/license-error-on-new-installation\/","title":{"rendered":"License Error on New Installation"},"content":{"rendered":"

Hello,<\/p>\n

I installed SpaceClaim 2022 r2 on a new computer but I keep getting a license error shown below. SpaceClaim works on two other machines so I’m assuming the issue is with how the new computer is trying to pull the license. I have a subscription based license that is assigned to my user account.<\/p>\n

When I open SpaceClaim I enter my user name (email) and password, however then it pops up with this error:<\/p>\n

\"\"<\/p>\n

I’ve tried activating license entitlement and refreshing license entitlement but that didn’t fix the issue either, it appears there is some error that occurs during each of those commands. Here is a screenshot of the command window:<\/p>\n

\"\"<\/p>\n

Any ideas for what I should try next?<\/p>\n

Thanks,<\/p>\n

Ben<\/p>\n","protected":false},"template":"","class_list":["post-299556","topic","type-topic","status-closed","hentry","topic-tag-how-to","topic-tag-installation"],"aioseo_notices":[],"aioseo_head":"\n\t\t\n\t\n\t\n\t\n\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t