{"id":256487,"date":"2019-03-05T09:20:54","date_gmt":"2019-03-05T09:20:54","guid":{"rendered":"\/forum\/forums\/topic\/500-internal-server-error\/"},"modified":"2022-08-24T09:36:43","modified_gmt":"2022-08-24T09:36:43","slug":"500-internal-server-error","status":"closed","type":"topic","link":"https:\/\/innovationspace.ansys.com\/forum\/forums\/topic\/500-internal-server-error\/","title":{"rendered":"500 internal server error"},"content":{"rendered":"<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-250061\" src=\"\/forum\/wp-content\/uploads\/sites\/2\/discovery\/2019\/03\/470.jpg\" alt=\"\" width=\"457\" height=\"224\" \/><\/p>\n<p>Hi, from 02\/03 is happening to many users and new installations this error and fail to access spaceclaim.<br \/>\nI noticed that on that date windows did an update (lately the windows updates contrast spaceclaim I noticed and other programs).<br \/>\nI tried to perform the following tests<\/p>\n<p>1) Deactivation of firewall (domain network, public network, private network) but did not work, the error persists<\/p>\n<p>2) Activation from the promt of the spaceclaim commands :<\/p>\n<p>cd C:Program FilesANSYS IncShared FilesLicensingwinx64<\/p>\n<p>ansysls_client.exe -ActivateLicenseEntitlement ID<\/p>\n<p>but did not work, the error persists<\/p>\n<p>3)\u00a0deactivating windows defender :\u00a0but did not work, the error persists (in some users arriving at this point spaceclaim starts, after started I can reactivate everything and continues to work spaceclaim)<\/p>\n<p>4) restarted the computer, it still does not work<\/p>\n<p>5 )Reactivated everything, firewall, defender &#8230; arrested the pc.<br \/>\nThe PC is powered up now everything works<\/p>\n<p>&nbsp;<\/p>\n<p>I do not understand if the error is caused by windows or by the management of license servers.<br \/>\nI wrote you all the steps because maybe you need your technicians<\/p>\n<p>Regards<\/p>\n","protected":false},"template":"","class_list":["post-256487","topic","type-topic","status-closed","hentry","topic-tag-installation"],"aioseo_notices":[],"acf":[],"custom_fields":[{"0":{"_bbp_subscription":["2748"],"_bbp_likes_count":["0"],"_btv_view_count":["551"],"_bbp_topic_status":["unanswered"],"_bbp_status":["publish"],"_bbp_topic_id":["256487"],"_bbp_forum_id":["27789"],"_bbp_engagement":["126","2748"],"_bbp_voice_count":["2"],"_bbp_reply_count":["20"],"_bbp_last_reply_id":["270756"],"_bbp_last_active_id":["270756"],"_bbp_last_active_time":["2019-06-14 14:55:41"]},"test":"rgexpaceitalia-com"}],"_links":{"self":[{"href":"https:\/\/innovationspace.ansys.com\/forum\/wp-json\/wp\/v2\/topics\/256487","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/innovationspace.ansys.com\/forum\/wp-json\/wp\/v2\/topics"}],"about":[{"href":"https:\/\/innovationspace.ansys.com\/forum\/wp-json\/wp\/v2\/types\/topic"}],"version-history":[{"count":0,"href":"https:\/\/innovationspace.ansys.com\/forum\/wp-json\/wp\/v2\/topics\/256487\/revisions"}],"wp:attachment":[{"href":"https:\/\/innovationspace.ansys.com\/forum\/wp-json\/wp\/v2\/media?parent=256487"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}