{"id":255360,"date":"2019-08-02T13:00:48","date_gmt":"2019-08-02T13:00:48","guid":{"rendered":"\/forum\/forums\/topic\/subscription-assignment-delay\/"},"modified":"2023-03-09T17:35:45","modified_gmt":"2023-03-09T17:35:45","slug":"subscription-assignment-delay","status":"closed","type":"topic","link":"https:\/\/innovationspace.ansys.com\/forum\/forums\/topic\/subscription-assignment-delay\/","title":{"rendered":"Subscription Assignment Delay"},"content":{"rendered":"<p>Hi,<\/p>\n<p>I&#8217;m contacting on behalf of a customer:<\/p>\n<p>Here is his email to me:<\/p>\n<p>The other issue I discovered with the subscription license is that even after I unassigned myself from the subscription and assigned the licenses to another user and both of us have received the email notification of the assignment\/assignment, it still showed that the licenses were assigned to me when I refreshed my browser. It looks like this may be related to the load on the PTC cloud server. After about 30 minutes, I finally saw the license status updated to reflect the correct assignment. I would like to know if this wait time is normal. Under normal usage we won&#8217;t be switching users every half hour. I am trying to do this now as I want to test the toggling from subscription license to floating license.<\/p>\n<p>Now the opposite is happening: <a href=\"http:\/\/myaccount.ansys.com\" target=\"_blank\" rel=\"nofollow noopener noreferrer\" rev=\"auto\">http:\/\/myaccount.ansys.com<\/a> is showing that I don&#8217;t have any assigned license and both trial licenses have been assigned to another user SG but it still showed 1 of 1 subscription license is being used even when both SG and I are not running ANSYS. When I try to run AIM on my computer, it still allows me to run the software even I have no license assignment from the cloud server. SG and I were both in subscription mode and both running AIM at the same time with only one trial subscription license. I confirmed using ANSLIC_ADMIN that the server license is not being used and I also temporarily deleted my ansyslmd.ini file so that I know fore sure I am using the subscription license. This doesn&#8217;t seem normal either.<\/p>\n<p>A&#8217;s account shows no subscriptions<img decoding=\"async\" src=\"\/forum\/wp-content\/uploads\/sites\/2\/discovery\/2023\/03\/5601.png\" \/><\/p>\n<p>Moderators&#8217; Note: (Some Proprietary\u00a0information was removed from this post in the interest of customer&#8217;s privacy)<\/p>\n","protected":false},"template":"","class_list":["post-255360","topic","type-topic","status-closed","hentry","topic-tag-how-to","topic-tag-installation"],"aioseo_notices":[],"acf":[],"custom_fields":[{"0":{"_bbp_subscription":["278648"],"_bbp_likes_count":["0"],"_btv_view_count":["176"],"_bbp_topic_status":["unanswered"],"_bbp_status":["publish"],"_bbp_topic_id":["255360"],"_bbp_forum_id":["27789"],"_bbp_engagement":["202","278648"],"_bbp_voice_count":["2"],"_bbp_reply_count":["3"],"_bbp_last_reply_id":["265177"],"_bbp_last_active_id":["265177"],"_bbp_last_active_time":["2019-08-07 07:43:31"]},"test":"mpickardsimutechgroup-ca"}],"_links":{"self":[{"href":"https:\/\/innovationspace.ansys.com\/forum\/wp-json\/wp\/v2\/topics\/255360","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/innovationspace.ansys.com\/forum\/wp-json\/wp\/v2\/topics"}],"about":[{"href":"https:\/\/innovationspace.ansys.com\/forum\/wp-json\/wp\/v2\/types\/topic"}],"version-history":[{"count":0,"href":"https:\/\/innovationspace.ansys.com\/forum\/wp-json\/wp\/v2\/topics\/255360\/revisions"}],"wp:attachment":[{"href":"https:\/\/innovationspace.ansys.com\/forum\/wp-json\/wp\/v2\/media?parent=255360"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}