{"id":254941,"date":"2020-12-07T14:37:01","date_gmt":"2020-12-07T14:37:01","guid":{"rendered":"\/forum\/forums\/topic\/ansys-account-login-additional-information-loop\/"},"modified":"2022-08-17T10:26:02","modified_gmt":"2022-08-17T10:26:02","slug":"ansys-account-login-additional-information-loop","status":"closed","type":"topic","link":"https:\/\/innovationspace.ansys.com\/forum\/forums\/topic\/ansys-account-login-additional-information-loop\/","title":{"rendered":"ANSYS Account Login &#8211; Additional Information Loop"},"content":{"rendered":"<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-243883\" src=\"\/forum\/wp-content\/uploads\/sites\/2\/discovery\/2020\/12\/133.png\" alt=\"\" width=\"1605\" height=\"1042\" \/><\/p>\n<p>Dear\u00a0Discovery Community,<\/p>\n<p>when I try to login to my freshly created ANSYS-account (no customer account), I am asked to provide additional information (left picture:\u00a0company adress).<br \/>\nAfter typing in the Adress and pressing submit, another popup appears aksing to provide a Phone number (right picture). But the input field only offers Company adress and I am caught in a loop, no matter what I type in.<br \/>\nAlso I provided\u00a0these informations\u00a0allready\u00a0during the registration process.<\/p>\n<p>Any ideas, what I should do to be able to manage my account settings (i.e. subscription settings) ?<\/p>\n<p>Best Regards<br \/>\nJohannes<\/p>\n","protected":false},"template":"","class_list":["post-254941","topic","type-topic","status-closed","hentry","topic-tag-installation","topic-tag-installation-faq"],"aioseo_notices":[],"acf":[],"custom_fields":[{"0":{"_bbp_subscription":["79263"],"_bbp_likes_count":["0"],"_btv_view_count":["426"],"_bbp_topic_status":["unanswered"],"_bbp_status":["publish"],"_bbp_topic_id":["254941"],"_bbp_forum_id":["27789"],"_bbp_engagement":["202","79263"],"_bbp_voice_count":["2"],"_bbp_reply_count":["3"],"_bbp_last_reply_id":["263134"],"_bbp_last_active_id":["263134"],"_bbp_last_active_time":["2020-12-10 09:04:24"]},"test":"johannes-heidukroche-com"}],"_links":{"self":[{"href":"https:\/\/innovationspace.ansys.com\/forum\/wp-json\/wp\/v2\/topics\/254941","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/innovationspace.ansys.com\/forum\/wp-json\/wp\/v2\/topics"}],"about":[{"href":"https:\/\/innovationspace.ansys.com\/forum\/wp-json\/wp\/v2\/types\/topic"}],"version-history":[{"count":0,"href":"https:\/\/innovationspace.ansys.com\/forum\/wp-json\/wp\/v2\/topics\/254941\/revisions"}],"wp:attachment":[{"href":"https:\/\/innovationspace.ansys.com\/forum\/wp-json\/wp\/v2\/media?parent=254941"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}