{"id":254481,"date":"2021-07-23T11:36:36","date_gmt":"2021-07-23T11:36:36","guid":{"rendered":"\/forum\/forums\/topic\/sce-serial-number-issue\/"},"modified":"2022-08-23T07:34:35","modified_gmt":"2022-08-23T07:34:35","slug":"sce-serial-number-issue","status":"closed","type":"topic","link":"https:\/\/innovationspace.ansys.com\/forum\/forums\/topic\/sce-serial-number-issue\/","title":{"rendered":"SCE serial number issue"},"content":{"rendered":"<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-248409\" src=\"\/forum\/wp-content\/uploads\/sites\/2\/discovery\/2021\/07\/282.jpg\" alt=\"\" width=\"1720\" height=\"1201\" \/><\/p>\n<p>Hi<\/p>\n<p>Our customer is trying to move an SCE installation from one PC (now dead) to a new one and is receiving this message when inputting his serial number (ENG-P1Y63K-XLKNT-5SHQX-87CH3-23TQF-NEQAM). I have deactivated his license remotely (as he cant use SpaceClaim Options to release the license of the old PC), but he is getting the error message above.<\/p>\n<p>Is there further advice\/action you would advise?<\/p>\n<p>Thanks<\/p>\n<p>Peter<\/p>\n","protected":false},"template":"","class_list":["post-254481","topic","type-topic","status-closed","hentry","topic-tag-how-to","topic-tag-installation"],"aioseo_notices":[],"acf":[],"custom_fields":[{"0":{"_bbp_subscription":["278706"],"_bbp_likes_count":["0"],"_btv_view_count":["155"],"_bbp_status":["publish"],"_bbp_topic_status":["unanswered"],"_bbp_topic_id":["254481"],"_bbp_forum_id":["27789"],"_bbp_engagement":["202","278706"],"_bbp_voice_count":["2"],"_bbp_reply_count":["1"],"_bbp_last_reply_id":["260866"],"_bbp_last_active_id":["260866"],"_bbp_last_active_time":["2021-07-23 12:33:38"]},"test":"peter-kellyansys-com"}],"_links":{"self":[{"href":"https:\/\/innovationspace.ansys.com\/forum\/wp-json\/wp\/v2\/topics\/254481","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/innovationspace.ansys.com\/forum\/wp-json\/wp\/v2\/topics"}],"about":[{"href":"https:\/\/innovationspace.ansys.com\/forum\/wp-json\/wp\/v2\/types\/topic"}],"version-history":[{"count":0,"href":"https:\/\/innovationspace.ansys.com\/forum\/wp-json\/wp\/v2\/topics\/254481\/revisions"}],"wp:attachment":[{"href":"https:\/\/innovationspace.ansys.com\/forum\/wp-json\/wp\/v2\/media?parent=254481"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}