{"id":250508,"date":"2023-02-19T03:09:47","date_gmt":"2023-02-19T03:09:47","guid":{"rendered":"\/forum\/forums\/topic\/lumerical-license-issue\/"},"modified":"2023-02-19T03:09:47","modified_gmt":"2023-02-19T03:09:47","slug":"lumerical-license-issue","status":"closed","type":"topic","link":"https:\/\/innovationspace.ansys.com\/forum\/forums\/topic\/lumerical-license-issue\/","title":{"rendered":"Lumerical license issue"},"content":{"rendered":"

Hello,<\/p>\n

We recently renewed our Lumerical license that was supposed to start on Feb. 18, 2023. However, I am getting an error whenever I try to launch any of the Lumerical products:<\/div>\n
\"Error.png\"<\/div>\n
 <\/div>\n
The license configuration looks something like this:<\/div>\n
\"License_configuration.png\"<\/p>\n
As you can see, the domain field shows “server unreachable or license could not be found” instead of “standard” as it should.<\/div>\n
 <\/div>\n
However, the FlexNet license status is active:<\/div>\n
\"Flexnet_license_status.png\"<\/div>\n
 <\/div>\n
And the product entitlements listed on the Ansys Licensing Portal are also active:<\/div>\n
\"Active_entitlements.png\"<\/div>\n
 <\/div>\n
Could you please help me figure out what might be causing this issue? This is a time-sensitive issue as research from several groups at our university is being impacted. Hoping for a timely response.<\/div>\n
 <\/div>\n
Thank you<\/div>\n<\/div>\n","protected":false},"template":"","class_list":["post-250508","topic","type-topic","status-closed","hentry"],"aioseo_notices":[],"aioseo_head":"\n\t\t\n\t\n\t\n\t\n\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t