{"id":250341,"date":"2023-02-17T08:24:48","date_gmt":"2023-02-17T08:24:48","guid":{"rendered":"\/forum\/forums\/topic\/workbench-23r1-doesnt-work\/"},"modified":"2023-02-17T09:22:01","modified_gmt":"2023-02-17T09:22:01","slug":"workbench-23r1-doesnt-work","status":"closed","type":"topic","link":"https:\/\/innovationspace.ansys.com\/forum\/forums\/topic\/workbench-23r1-doesnt-work\/","title":{"rendered":"Workbench 23R1 doesn’t work"},"content":{"rendered":"

Hello
I just installed ANSYS Fluids package v23R1. All my licenses are working well. I can open CFX and Fluent without problem. But I can’t open Workbench.<\/p>\n

When I try to open workbench, the initialization window disappears without any error. I tried to rename\/delete the ANSYS folder in my AppDATA to reset the configurations, but it didn’t help.<\/p>\n

In the event viewer of my windows (windows 11), I can see one error and one information. Please see the details below.<\/p>\n

I would appreciate it if you help me to solve this problem.<\/p>\n

 <\/p>\n

Error: Application Error<\/strong><\/p>\n

Faulting application name: AnsysFWW.exe, version: 23.1.0.0, time stamp: 0x637cd83b
Faulting module name: InProcessClient64.dll, version: 22.2.4.558, time stamp: 0x638ce20b
Exception code: 0xc0000409
Fault offset: 0x000000000011aab8
Faulting process ID: 0x405c
Faulting application start time: 0x01d942a88f364367
Faulting application path: C:\\Program Files\\ANSYS Inc\\v231\\Framework\\bin\\Win64\\AnsysFWW.exe
Faulting module path: C:\\Program Files\\SentinelOne\\Sentinel Agent 22.2.4.558\\InProcessClient64.dll
Report ID: d2b7f44a-5327-45de-b77b-98db848b1c52
Faulting package full name: 
Faulting package-relative application ID: <\/p>\n

 <\/p>\n

Information: Windows Error Reporting<\/strong><\/p>\n

Fault bucket 1711865191103829614, type 5<\/div>\n
Event Name: BEX64<\/div>\n
Response: Not available<\/div>\n
Cab Id: 0<\/div>\n
 <\/div>\n
Problem signature:<\/div>\n
P1: AnsysFWW.exe<\/div>\n
P2: 23.1.0.0<\/div>\n
P3: 637cd83b<\/div>\n
P4: InProcessClient64.dll<\/div>\n
P5: 22.2.4.558<\/div>\n
P6: 638ce20b<\/div>\n
P7: 000000000011aab8<\/div>\n
P8: c0000409<\/div>\n
P9: 0000000000000005<\/div>\n
P10: <\/div>\n
 <\/div>\n
Attached files:<\/div>\n
\\\\?\\C:\\ProgramData\\Microsoft\\Windows\\WER\\Temp\\WER346.tmp.dmp<\/div>\n
\\\\?\\C:\\ProgramData\\Microsoft\\Windows\\WER\\Temp\\WER1A4A.tmp.WERInternalMetadata.xml<\/div>\n
\\\\?\\C:\\ProgramData\\Microsoft\\Windows\\WER\\Temp\\WER1A79.tmp.xml<\/div>\n
\\\\?\\C:\\ProgramData\\Microsoft\\Windows\\WER\\Temp\\WER1AA6.tmp.csv<\/div>\n
\\\\?\\C:\\ProgramData\\Microsoft\\Windows\\WER\\Temp\\WER1AD6.tmp.txt<\/div>\n
 <\/div>\n
These files may be available here:<\/div>\n
\\\\?\\C:\\ProgramData\\Microsoft\\Windows\\WER\\ReportArchive\\AppCrash_AnsysFWW.exe_f4c76aabeeb43b122628254cb9d74c36a4b9e5_52196475_1caf41b1-b7a4-4df2-b7fc-114538dd7dc6<\/div>\n
 <\/div>\n
Analysis symbol: <\/div>\n
Rechecking for solution: 0<\/div>\n
Report Id: d2b7f44a-5327-45de-b77b-98db848b1c52<\/div>\n
Report Status: 268435456<\/div>\n
Hashed bucket: 426a64613ce71dae87c1c4524b19966e<\/div>\n
Cab Guid: 0<\/div>\n

 <\/p>\n","protected":false},"template":"","class_list":["post-250341","topic","type-topic","status-closed","hentry"],"aioseo_notices":[],"aioseo_head":"\n\t\t\n\t\n\t\n\t\n\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t