{"id":250091,"date":"2023-02-15T20:12:00","date_gmt":"2023-02-15T20:12:00","guid":{"rendered":"\/forum\/forums\/topic\/workbench-fails-to-start-after-windows-update\/"},"modified":"2023-02-15T20:12:00","modified_gmt":"2023-02-15T20:12:00","slug":"workbench-fails-to-start-after-windows-update","status":"closed","type":"topic","link":"https:\/\/innovationspace.ansys.com\/forum\/forums\/topic\/workbench-fails-to-start-after-windows-update\/","title":{"rendered":"Workbench fails to start after Windows update"},"content":{"rendered":"<p>Hello,&nbsp;<\/p>\n<p>Workbench 2023 R1 fails to start after the recent Windows 10 (Enterprise) update yesterday.&nbsp; The Windows Event log records an error as follows &#8211;<\/p>\n<p>Faulting application name: AnsysFWW.exe, version: 23.1.0.0, time stamp: 0x637cd83b<br \/>Faulting module name: InProcessClient64.dll, version: 22.2.4.558, time stamp: 0x638ce20b<br \/>Exception code: 0xc0000409<br \/>Fault offset: 0x000000000011aab8<br \/>Faulting process id: 0x45dc<br \/>Faulting application start time: 0x01d941699bd088ea<br \/>Faulting application path: C:\\Program Files\\ANSYS Inc\\v231\\Framework\\bin\\win64\\AnsysFWW.exe<br \/>Faulting module path: C:\\Program Files\\SentinelOne\\Sentinel Agent 22.2.4.558\\InProcessClient64.dll<br \/>Report Id: a56acb0b-e6b8-4337-a879-d9c6a437f3d0<br \/>Faulting package full name:&nbsp;<br \/>Faulting package-relative application ID:&nbsp;<\/p>\n<p>While I see that this is a long-standing issue with past Windows updates, none of the solutions posted in past forum threads work for me. Given that multiple machines that we use are facing the same issue I&#8217;m looking to see how we can resolve this and prevent it from happening in the future.<\/p>\n<p>&nbsp;<\/p>\n<p>Thank you,<\/p>\n<p>Aarthi<\/p>\n","protected":false},"template":"","class_list":["post-250091","topic","type-topic","status-closed","hentry","topic-tag-crash","topic-tag-workbench"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 4.9.10 - aioseo.com -->\n\t<meta name=\"description\" content=\"Hello, Workbench 2023 R1 fails to start after the recent Windows 10 (Enterprise) update yesterday. The Windows Event log records an error as follows -Faulting application name: AnsysFWW.exe, version: 23.1.0.0, time stamp: 0x637cd83bFaulting module name: InProcessClient64.dll, version: 22.2.4.558, time stamp: 0x638ce20bException code: 0xc0000409Fault offset: 0x000000000011aab8Faulting process id: 0x45dcFaulting application start time: 0x01d941699bd088eaFaulting application path: C:\\Program Files\\ANSYS\" \/>\n\t<meta name=\"robots\" content=\"max-image-preview:large\" \/>\n\t<link rel=\"canonical\" href=\"https:\/\/innovationspace.ansys.com\/forum\/forums\/topic\/workbench-fails-to-start-after-windows-update\/\" \/>\n\t<meta name=\"generator\" content=\"All in One SEO (AIOSEO) 4.9.10\" \/>\n\t\t<meta property=\"og:locale\" content=\"en_US\" \/>\n\t\t<meta property=\"og:site_name\" content=\"Ansys Learning Forum | Ansys Innovation Space\" \/>\n\t\t<meta property=\"og:type\" content=\"article\" \/>\n\t\t<meta property=\"og:title\" content=\"Workbench fails to start after Windows update | Ansys Learning Forum\" \/>\n\t\t<meta property=\"og:description\" content=\"Hello, Workbench 2023 R1 fails to start after the recent Windows 10 (Enterprise) update yesterday. The Windows Event log records an error as follows -Faulting application name: AnsysFWW.exe, version: 23.1.0.0, time stamp: 0x637cd83bFaulting module name: InProcessClient64.dll, version: 22.2.4.558, time stamp: 0x638ce20bException code: 0xc0000409Fault offset: 0x000000000011aab8Faulting process id: 0x45dcFaulting application start time: 0x01d941699bd088eaFaulting application path: C:\\Program Files\\ANSYS\" \/>\n\t\t<meta property=\"og:url\" content=\"https:\/\/innovationspace.ansys.com\/forum\/forums\/topic\/workbench-fails-to-start-after-windows-update\/\" \/>\n\t\t<meta property=\"article:published_time\" content=\"2023-02-15T20:12:00+00:00\" \/>\n\t\t<meta property=\"article:modified_time\" content=\"2023-02-15T20:12:00+00:00\" \/>\n\t\t<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n\t\t<meta name=\"twitter:title\" content=\"Workbench fails to start after Windows update | Ansys Learning Forum\" \/>\n\t\t<meta name=\"twitter:description\" content=\"Hello, Workbench 2023 R1 fails to start after the recent Windows 10 (Enterprise) update yesterday. The Windows Event log records an error as follows -Faulting application name: AnsysFWW.exe, version: 23.1.0.0, time stamp: 0x637cd83bFaulting module name: InProcessClient64.dll, version: 22.2.4.558, time stamp: 0x638ce20bException code: 0xc0000409Fault offset: 0x000000000011aab8Faulting process id: 0x45dcFaulting application start time: 0x01d941699bd088eaFaulting application path: C:\\Program Files\\ANSYS\" \/>\n\t\t<script type=\"application\/ld+json\" class=\"aioseo-schema\">\n\t\t\t{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/innovationspace.ansys.com\\\/forum\\\/forums\\\/topic\\\/workbench-fails-to-start-after-windows-update\\\/#breadcrumblist\",\"itemListElement\":[{\"@type\":\"ListItem\",\"@id\":\"https:\\\/\\\/innovationspace.ansys.com\\\/forum#listItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/innovationspace.ansys.com\\\/forum\",\"nextItem\":{\"@type\":\"ListItem\",\"@id\":\"https:\\\/\\\/innovationspace.ansys.com\\\/forum\\\/topics\\\/#listItem\",\"name\":\"Topics\"}},{\"@type\":\"ListItem\",\"@id\":\"https:\\\/\\\/innovationspace.ansys.com\\\/forum\\\/topics\\\/#listItem\",\"position\":2,\"name\":\"Topics\",\"item\":\"https:\\\/\\\/innovationspace.ansys.com\\\/forum\\\/topics\\\/\",\"nextItem\":{\"@type\":\"ListItem\",\"@id\":\"https:\\\/\\\/innovationspace.ansys.com\\\/forum\\\/forums\\\/topic-tag\\\/workbench\\\/#listItem\",\"name\":\"workbench\"},\"previousItem\":{\"@type\":\"ListItem\",\"@id\":\"https:\\\/\\\/innovationspace.ansys.com\\\/forum#listItem\",\"name\":\"Home\"}},{\"@type\":\"ListItem\",\"@id\":\"https:\\\/\\\/innovationspace.ansys.com\\\/forum\\\/forums\\\/topic-tag\\\/workbench\\\/#listItem\",\"position\":3,\"name\":\"workbench\",\"item\":\"https:\\\/\\\/innovationspace.ansys.com\\\/forum\\\/forums\\\/topic-tag\\\/workbench\\\/\",\"nextItem\":{\"@type\":\"ListItem\",\"@id\":\"https:\\\/\\\/innovationspace.ansys.com\\\/forum\\\/forums\\\/topic\\\/workbench-fails-to-start-after-windows-update\\\/#listItem\",\"name\":\"Workbench fails to start after Windows update\"},\"previousItem\":{\"@type\":\"ListItem\",\"@id\":\"https:\\\/\\\/innovationspace.ansys.com\\\/forum\\\/topics\\\/#listItem\",\"name\":\"Topics\"}},{\"@type\":\"ListItem\",\"@id\":\"https:\\\/\\\/innovationspace.ansys.com\\\/forum\\\/forums\\\/topic\\\/workbench-fails-to-start-after-windows-update\\\/#listItem\",\"position\":4,\"name\":\"Workbench fails to start after Windows update\",\"previousItem\":{\"@type\":\"ListItem\",\"@id\":\"https:\\\/\\\/innovationspace.ansys.com\\\/forum\\\/forums\\\/topic-tag\\\/workbench\\\/#listItem\",\"name\":\"workbench\"}}]},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/innovationspace.ansys.com\\\/forum\\\/#organization\",\"name\":\"Ansys Learning Forum\",\"description\":\"Ansys Innovation Space\",\"url\":\"https:\\\/\\\/innovationspace.ansys.com\\\/forum\\\/\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/innovationspace.ansys.com\\\/forum\\\/forums\\\/topic\\\/workbench-fails-to-start-after-windows-update\\\/#webpage\",\"url\":\"https:\\\/\\\/innovationspace.ansys.com\\\/forum\\\/forums\\\/topic\\\/workbench-fails-to-start-after-windows-update\\\/\",\"name\":\"Workbench fails to start after Windows update | Ansys Learning Forum\",\"description\":\"Hello, Workbench 2023 R1 fails to start after the recent Windows 10 (Enterprise) update yesterday. 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The Windows Event log records an error as follows -Faulting application name: AnsysFWW.exe, version: 23.1.0.0, time stamp: 0x637cd83bFaulting module name: InProcessClient64.dll, version: 22.2.4.558, time stamp: 0x638ce20bException code: 0xc0000409Fault offset: 0x000000000011aab8Faulting process id: 0x45dcFaulting application start time: 0x01d941699bd088eaFaulting application path: C:\\Program Files\\ANSYS","canonical_url":"https:\/\/innovationspace.ansys.com\/forum\/forums\/topic\/workbench-fails-to-start-after-windows-update\/","robots":"max-image-preview:large","keywords":"","webmasterTools":{"miscellaneous":""},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"BreadcrumbList","@id":"https:\/\/innovationspace.ansys.com\/forum\/forums\/topic\/workbench-fails-to-start-after-windows-update\/#breadcrumblist","itemListElement":[{"@type":"ListItem","@id":"https:\/\/innovationspace.ansys.com\/forum#listItem","position":1,"name":"Home","item":"https:\/\/innovationspace.ansys.com\/forum","nextItem":{"@type":"ListItem","@id":"https:\/\/innovationspace.ansys.com\/forum\/topics\/#listItem","name":"Topics"}},{"@type":"ListItem","@id":"https:\/\/innovationspace.ansys.com\/forum\/topics\/#listItem","position":2,"name":"Topics","item":"https:\/\/innovationspace.ansys.com\/forum\/topics\/","nextItem":{"@type":"ListItem","@id":"https:\/\/innovationspace.ansys.com\/forum\/forums\/topic-tag\/workbench\/#listItem","name":"workbench"},"previousItem":{"@type":"ListItem","@id":"https:\/\/innovationspace.ansys.com\/forum#listItem","name":"Home"}},{"@type":"ListItem","@id":"https:\/\/innovationspace.ansys.com\/forum\/forums\/topic-tag\/workbench\/#listItem","position":3,"name":"workbench","item":"https:\/\/innovationspace.ansys.com\/forum\/forums\/topic-tag\/workbench\/","nextItem":{"@type":"ListItem","@id":"https:\/\/innovationspace.ansys.com\/forum\/forums\/topic\/workbench-fails-to-start-after-windows-update\/#listItem","name":"Workbench fails to start after Windows update"},"previousItem":{"@type":"ListItem","@id":"https:\/\/innovationspace.ansys.com\/forum\/topics\/#listItem","name":"Topics"}},{"@type":"ListItem","@id":"https:\/\/innovationspace.ansys.com\/forum\/forums\/topic\/workbench-fails-to-start-after-windows-update\/#listItem","position":4,"name":"Workbench fails to start after Windows update","previousItem":{"@type":"ListItem","@id":"https:\/\/innovationspace.ansys.com\/forum\/forums\/topic-tag\/workbench\/#listItem","name":"workbench"}}]},{"@type":"Organization","@id":"https:\/\/innovationspace.ansys.com\/forum\/#organization","name":"Ansys Learning Forum","description":"Ansys Innovation Space","url":"https:\/\/innovationspace.ansys.com\/forum\/"},{"@type":"WebPage","@id":"https:\/\/innovationspace.ansys.com\/forum\/forums\/topic\/workbench-fails-to-start-after-windows-update\/#webpage","url":"https:\/\/innovationspace.ansys.com\/forum\/forums\/topic\/workbench-fails-to-start-after-windows-update\/","name":"Workbench fails to start after Windows update | Ansys Learning Forum","description":"Hello, Workbench 2023 R1 fails to start after the recent Windows 10 (Enterprise) update yesterday. The Windows Event log records an error as follows -Faulting application name: AnsysFWW.exe, version: 23.1.0.0, time stamp: 0x637cd83bFaulting module name: InProcessClient64.dll, version: 22.2.4.558, time stamp: 0x638ce20bException code: 0xc0000409Fault offset: 0x000000000011aab8Faulting process id: 0x45dcFaulting application start time: 0x01d941699bd088eaFaulting application path: C:\\Program Files\\ANSYS","inLanguage":"en-US","isPartOf":{"@id":"https:\/\/innovationspace.ansys.com\/forum\/#website"},"breadcrumb":{"@id":"https:\/\/innovationspace.ansys.com\/forum\/forums\/topic\/workbench-fails-to-start-after-windows-update\/#breadcrumblist"},"datePublished":"2023-02-15T20:12:00+00:00","dateModified":"2023-02-15T20:12:00+00:00"},{"@type":"WebSite","@id":"https:\/\/innovationspace.ansys.com\/forum\/#website","url":"https:\/\/innovationspace.ansys.com\/forum\/","name":"Ansys Learning Forum","description":"Ansys Innovation Space","inLanguage":"en-US","publisher":{"@id":"https:\/\/innovationspace.ansys.com\/forum\/#organization"}}]},"og:locale":"en_US","og:site_name":"Ansys Learning Forum | Ansys Innovation Space","og:type":"article","og:title":"Workbench fails to start after Windows update | Ansys Learning Forum","og:description":"Hello, Workbench 2023 R1 fails to start after the recent Windows 10 (Enterprise) update yesterday. The Windows Event log records an error as follows -Faulting application name: AnsysFWW.exe, version: 23.1.0.0, time stamp: 0x637cd83bFaulting module name: InProcessClient64.dll, version: 22.2.4.558, time stamp: 0x638ce20bException code: 0xc0000409Fault offset: 0x000000000011aab8Faulting process id: 0x45dcFaulting application start time: 0x01d941699bd088eaFaulting application path: C:\\Program Files\\ANSYS","og:url":"https:\/\/innovationspace.ansys.com\/forum\/forums\/topic\/workbench-fails-to-start-after-windows-update\/","article:published_time":"2023-02-15T20:12:00+00:00","article:modified_time":"2023-02-15T20:12:00+00:00","twitter:card":"summary_large_image","twitter:title":"Workbench fails to start after Windows update | Ansys Learning Forum","twitter:description":"Hello, Workbench 2023 R1 fails to start after the recent Windows 10 (Enterprise) update yesterday. The Windows Event log records an error as follows -Faulting application name: AnsysFWW.exe, version: 23.1.0.0, time stamp: 0x637cd83bFaulting module name: InProcessClient64.dll, version: 22.2.4.558, time stamp: 0x638ce20bException code: 0xc0000409Fault offset: 0x000000000011aab8Faulting process id: 0x45dcFaulting application start time: 0x01d941699bd088eaFaulting application path: C:\\Program Files\\ANSYS"},"aioseo_meta_data":{"post_id":"250091","title":null,"description":null,"keywords":null,"keyphrases":null,"primary_term":null,"canonical_url":null,"og_title":null,"og_description":null,"og_object_type":"default","og_image_type":"content","og_image_url":null,"og_image_width":null,"og_image_height":null,"og_image_custom_url":null,"og_image_custom_fields":null,"og_video":null,"og_custom_url":null,"og_article_section":null,"og_article_tags":null,"twitter_use_og":true,"twitter_card":"default","twitter_image_type":"default","twitter_image_url":null,"twitter_image_custom_url":null,"twitter_image_custom_fields":null,"twitter_title":null,"twitter_description":null,"schema":{"blockGraphs":[],"customGraphs":[],"default":{"data":{"Article":[],"Course":[],"Dataset":[],"FAQPage":[],"Movie":[],"Person":[],"Product":[],"ProductReview":[],"Car":[],"Recipe":[],"Service":[],"SoftwareApplication":[],"WebPage":[]},"graphName":"","isEnabled":true},"graphs":[]},"schema_type":"default","schema_type_options":null,"pillar_content":false,"robots_default":true,"robots_noindex":false,"robots_noarchive":false,"robots_nosnippet":false,"robots_nofollow":false,"robots_noimageindex":false,"robots_noodp":false,"robots_notranslate":false,"robots_max_snippet":null,"robots_max_videopreview":null,"robots_max_imagepreview":"large","priority":null,"frequency":null,"local_seo":null,"limit_modified_date":false,"created":"2024-10-28 18:47:43","updated":"2024-10-28 18:47:43","ai":null,"breadcrumb_settings":null,"seo_analyzer_scan_date":null},"aioseo_breadcrumb":"<div class=\"aioseo-breadcrumbs\"><span class=\"aioseo-breadcrumb\">\n\t\t\t<a href=\"https:\/\/innovationspace.ansys.com\/forum\" title=\"Home\">Home<\/a>\n\t\t<\/span><span class=\"aioseo-breadcrumb-separator\">&raquo;<\/span><span class=\"aioseo-breadcrumb\">\n\t\t\t<a href=\"https:\/\/innovationspace.ansys.com\/forum\/topics\/\" title=\"Topics\">Topics<\/a>\n\t\t<\/span><span class=\"aioseo-breadcrumb-separator\">&raquo;<\/span><span class=\"aioseo-breadcrumb\">\n\t\t\t<a href=\"https:\/\/innovationspace.ansys.com\/forum\/forums\/topic-tag\/workbench\/\" title=\"workbench\">workbench<\/a>\n\t\t<\/span><span class=\"aioseo-breadcrumb-separator\">&raquo;<\/span><span class=\"aioseo-breadcrumb\">\n\t\t\tWorkbench fails to start after Windows update\n\t\t<\/span><\/div>","aioseo_breadcrumb_json":[{"label":"Home","link":"https:\/\/innovationspace.ansys.com\/forum"},{"label":"Topics","link":"https:\/\/innovationspace.ansys.com\/forum\/topics\/"},{"label":"workbench","link":"https:\/\/innovationspace.ansys.com\/forum\/forums\/topic-tag\/workbench\/"},{"label":"Workbench fails to start after Windows update","link":"https:\/\/innovationspace.ansys.com\/forum\/forums\/topic\/workbench-fails-to-start-after-windows-update\/"}],"acf":[],"custom_fields":[{"0":{"_bbp_subscription":["86018","197"],"_bbp_author_ip":["23.56.168.190"]," _bbp_last_reply_id":["0"]," _bbp_likes_count":["0"],"_btv_view_count":["2768"],"_bbp_topic_status":["unanswered"],"_bbp_status":["publish"],"_bbp_topic_id":["250091"],"_bbp_forum_id":["27792"],"_bbp_engagement":["197","86018"],"_bbp_voice_count":["2"],"_bbp_reply_count":["1"],"_bbp_last_reply_id":["251752"],"_bbp_last_active_id":["251752"],"_bbp_last_active_time":["2023-02-27 16:30:36"]},"test":"sekaraasunypoly-edu"}],"_links":{"self":[{"href":"https:\/\/innovationspace.ansys.com\/forum\/wp-json\/wp\/v2\/topics\/250091","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/innovationspace.ansys.com\/forum\/wp-json\/wp\/v2\/topics"}],"about":[{"href":"https:\/\/innovationspace.ansys.com\/forum\/wp-json\/wp\/v2\/types\/topic"}],"version-history":[{"count":0,"href":"https:\/\/innovationspace.ansys.com\/forum\/wp-json\/wp\/v2\/topics\/250091\/revisions"}],"wp:attachment":[{"href":"https:\/\/innovationspace.ansys.com\/forum\/wp-json\/wp\/v2\/media?parent=250091"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}