{"id":234571,"date":"2022-09-06T20:35:33","date_gmt":"2022-09-06T20:35:33","guid":{"rendered":"\/forum\/forums\/topic\/license-error-with-workbench-2022-r1-and-fluent-2021-r1\/"},"modified":"2022-09-06T20:35:33","modified_gmt":"2022-09-06T20:35:33","slug":"license-error-with-workbench-2022-r1-and-fluent-2021-r1","status":"closed","type":"topic","link":"https:\/\/innovationspace.ansys.com\/forum\/forums\/topic\/license-error-with-workbench-2022-r1-and-fluent-2021-r1\/","title":{"rendered":"License error with Workbench 2022 R1 and Fluent 2021 R1"},"content":{"rendered":"<p><span>I have versions 2021 R1 and 2022 R1 installed on my Windows x64 workstation. <\/span><\/p>\n<p><span>Products in version 2021 R1 (Fluent, ICEM) often fail to open. After multiple failed attempts, the software opens eventually. Sometimes I need to sign out from Windows and sign in again otherwise 2021 R1 products will not start. This is very frustrating. This license problem started around October\/2021. At the time, we communicated with ANSYS customer support. After trying multiple potential solutions, we were unable to solve the problem and gave up. ANSYS customer support said &ldquo;For 2021R1 unfortunately this is a known problem with potential timeouts.&rdquo;<\/span><\/p>\n<p><span>I hoped that this license error would be corrected with version 2022 R1. Indeed, I can now open Fluent 2022 R1 and ICEM-CFD 2022 R1 without license errors. It takes 1-2 minutes to check out the license, but the software eventually opens. However, Workbench 2022 R1 is not working at all. The software gets stuck in the initialization for 5 to 10 minutes until it finally shows an error message (&ldquo;Connection timed out&hellip;&rdquo;). When, Workbench 2022 R1 finally opens, many components are missing under the Component Systems.<\/span><\/p>\n<p><span>I have talked to my IT support. To our knowledge, the license server is set up correctly. We cannot understand why the license server allows some software versions to open while other versions do not work.<\/span><\/p>\n<p><span>I can provide the diagnostic files and screenshots by email.<\/span><\/p>\n","protected":false},"template":"","class_list":["post-234571","topic","type-topic","status-closed","hentry"],"aioseo_notices":[],"acf":[],"custom_fields":[{"0":{"_bbp_subscription":["230879","74406"],"_bbp_author_ip":["23.56.168.190"]," _bbp_last_reply_id":["0"]," _bbp_likes_count":["0"],"_btv_view_count":["3166"],"_bbp_topic_status":["unanswered"],"_bbp_status":["publish"],"_bbp_topic_id":["234571"],"_bbp_forum_id":["27796"],"_bbp_engagement":["74406","230879"],"_bbp_voice_count":["2"],"_bbp_reply_count":["5"],"_bbp_last_reply_id":["234702"],"_bbp_last_active_id":["234702"],"_bbp_last_active_time":["2022-09-07 17:53:12"]},"test":"ggarciamcw-edu"}],"_links":{"self":[{"href":"https:\/\/innovationspace.ansys.com\/forum\/wp-json\/wp\/v2\/topics\/234571","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/innovationspace.ansys.com\/forum\/wp-json\/wp\/v2\/topics"}],"about":[{"href":"https:\/\/innovationspace.ansys.com\/forum\/wp-json\/wp\/v2\/types\/topic"}],"version-history":[{"count":0,"href":"https:\/\/innovationspace.ansys.com\/forum\/wp-json\/wp\/v2\/topics\/234571\/revisions"}],"wp:attachment":[{"href":"https:\/\/innovationspace.ansys.com\/forum\/wp-json\/wp\/v2\/media?parent=234571"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}