{"id":389494,"date":"2024-10-14T13:05:30","date_gmt":"2024-10-14T13:05:30","guid":{"rendered":"https:\/\/innovationspace.ansys.com\/forum\/forums\/reply\/389494\/"},"modified":"2024-10-14T13:05:30","modified_gmt":"2024-10-14T13:05:30","slug":"389494","status":"publish","type":"reply","link":"https:\/\/innovationspace.ansys.com\/forum\/forums\/reply\/389494\/","title":{"rendered":"Reply To: Root element missing error. Please help."},"content":{"rendered":"<p>&lt;p&gt;Hi,&lt;\/p&gt;&lt;p&gt;Kindly perform below steps:&lt;br&gt;1.&nbsp;&nbsp;Close&nbsp;all&nbsp;ANSYS&nbsp;jobs&nbsp;on&nbsp;user&nbsp;<a href=\"https:\/\/machine.in\/\" target=\"_blank\" rel=\"noopener\">machine.<\/a> In Windows Search type %appdata% and hit enter, Rename Ansys&nbsp;folder to Ansys_old&lt;br&gt;2.&nbsp; In Windows Search type %temp%&nbsp;and hit enterClear content of this folder&lt;br&gt;3. If issue persist kindly repeat step 1 &amp; 2 and then uninstall Ansys with admin access and reinstall Ansys by right clicking setup.exe file and click on &#8216;run as administrator&#8217;.&lt;\/p&gt;<\/p>\n","protected":false},"template":"","class_list":["post-389494","reply","type-reply","status-publish","hentry"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 4.9.10 - aioseo.com -->\n\t<meta name=\"description\" content=\"Hi,Kindly perform below steps:1. Close all ANSYS jobs on user machine. In Windows Search type %appdata% and hit enter, Rename Ansys folder to Ansys_old2. In Windows Search type %temp% and hit enterClear content of this folder3. If issue persist kindly repeat step 1 &amp; 2 and then uninstall Ansys with admin access and reinstall Ansys by right clicking setup.exe file and click on &#039;run\" \/>\n\t<meta name=\"robots\" content=\"max-image-preview:large\" \/>\n\t<link rel=\"canonical\" href=\"https:\/\/innovationspace.ansys.com\/forum\/forums\/reply\/389494\/\" \/>\n\t<meta name=\"generator\" content=\"All in One SEO (AIOSEO) 4.9.10\" \/>\n\t\t<meta property=\"og:locale\" content=\"en_US\" \/>\n\t\t<meta property=\"og:site_name\" content=\"Ansys Learning Forum | Ansys Innovation Space\" \/>\n\t\t<meta property=\"og:type\" content=\"article\" \/>\n\t\t<meta property=\"og:title\" content=\"Reply To: Root element missing error. Please help. | Ansys Learning Forum\" \/>\n\t\t<meta property=\"og:description\" content=\"Hi,Kindly perform below steps:1. Close all ANSYS jobs on user machine. In Windows Search type %appdata% and hit enter, Rename Ansys folder to Ansys_old2. 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If issue persist kindly repeat step 1 & 2 and then uninstall Ansys with admin access and reinstall Ansys by right clicking setup.exe file and click on 'run","canonical_url":"https:\/\/innovationspace.ansys.com\/forum\/forums\/reply\/389494\/","robots":"max-image-preview:large","keywords":"","webmasterTools":{"miscellaneous":""},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"BreadcrumbList","@id":"https:\/\/innovationspace.ansys.com\/forum\/forums\/reply\/389494\/#breadcrumblist","itemListElement":[{"@type":"ListItem","@id":"https:\/\/innovationspace.ansys.com\/forum#listItem","position":1,"name":"Home","item":"https:\/\/innovationspace.ansys.com\/forum","nextItem":{"@type":"ListItem","@id":"https:\/\/innovationspace.ansys.com\/forum\/forums\/reply\/389494\/#listItem","name":"Reply To: Root element missing error. 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