{"id":369950,"date":"2024-06-05T16:11:48","date_gmt":"2024-06-05T16:11:48","guid":{"rendered":"\/forum\/forums\/reply\/369950\/"},"modified":"2024-06-05T17:39:38","modified_gmt":"2024-06-05T17:39:38","slug":"369950","status":"publish","type":"reply","link":"https:\/\/innovationspace.ansys.com\/forum\/forums\/reply\/369950\/","title":{"rendered":"Reply To: ANSYS Mechanical won&#8217;t open and stays on Blank Gray Screen (Path environment va)"},"content":{"rendered":"<p>&lt;p&gt;&nbsp;&lt;\/p&gt;&lt;p&gt;In Windows, run System Information&nbsp; (msinfo32.exe)&lt;br&gt;In System Information &gt; Software Environment &gt; Windows Error Reporting&lt;br&gt;In the list, Search for &ldquo;AnsysWBU.exe&#8221;&lt;br&gt;Look for a few of the recent timestamps when you had the crash.&nbsp;&lt;br&gt;Copy\/paste a few of most recent the messages in your reply.&nbsp;&lt;\/p&gt;&lt;p&gt;Example:&nbsp;&lt;br&gt;&lt;br&gt;&nbsp; &nbsp;7\/27\/2023 6:28 PM &nbsp; &nbsp;Application Error &nbsp; &nbsp;Faulting application name: AnsysWBU.exe, version: 23.2022.327.1, time stamp: 0x637eb439 Faulting module name: ntdll.dll, version: 10.0.19041.3155, time stamp: 0x5212ece5 Exception code: 0xc000041d Fault offset: 0x0000000000021afc Faulting process id: 0x3218 Faulting application start time: 0x01d9c0b8116ac387 Faulting application path: C:\\Program Files\\ANSYS Inc\\v231\\aisol\\bin\\winx64\\AnsysWBU.exe Faulting module path: C:\\Windows\\SYSTEM32\\ntdll.dll Report Id: 74806859-e089-4d79-bc65-753781417c3c Faulting package full name: Faulting package-relative application ID:&lt;\/p&gt;&lt;p&gt;&nbsp;&lt;\/p&gt;<\/p>\n","protected":false},"template":"","class_list":["post-369950","reply","type-reply","status-publish","hentry"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 4.9.10 - aioseo.com -->\n\t<meta name=\"description\" content=\"In Windows, run System Information (msinfo32.exe)In System Information &gt; Software Environment &gt; Windows Error ReportingIn the list, Search for \u201cAnsysWBU.exe&quot;Look for a few of the recent timestamps when you had the crash. Copy\/paste a few of most recent the messages in your reply. 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