{"id":366565,"date":"2024-05-13T07:13:50","date_gmt":"2024-05-13T07:13:50","guid":{"rendered":"\/forum\/forums\/reply\/366565\/"},"modified":"2024-05-13T07:13:50","modified_gmt":"2024-05-13T07:13:50","slug":"366565","status":"publish","type":"reply","link":"https:\/\/innovationspace.ansys.com\/forum\/forums\/reply\/366565\/","title":{"rendered":"Reply To: licensing error"},"content":{"rendered":"<p>&lt;p&gt;Hi Aaron,&lt;\/p&gt;&lt;p&gt;Please use ip address of the server instead of servername in Ansys Licensing Settings.&lt;\/p&gt;&lt;p&gt;Launch Ansys Licensing Settings as admin&gt; mention IP address (server 1)&gt; test and save it&gt; click on features in use, if any error send the screenshot.&lt;\/p&gt;&lt;p&gt;<img loading=\"lazy\" decoding=\"async\" src=\"\/forum\/wp-content\/uploads\/sites\/2\/2024\/05\/13-05-2024-1715584323-mceclip0.png\" width=\"380\" height=\"126\" \/>&lt;\/p&gt;&lt;p&gt;OR&lt;\/p&gt;&lt;p class=&#8221;MsoNormal&#8221;&gt;&lt;span style=&#8221;font-family: &#8216;Calibri&#8217;,sans-serif; mso-ligatures: none;&#8221;&gt;Can you please try the below steps to resolve this issue : (Please take help from your IT team to add the server IP entry and save the hosts file which needs admin access) &lt;\/span&gt;&lt;\/p&gt;&lt;ul style=&#8221;margin-top: 0cm;&#8221; type=&#8221;disc&#8221;&gt;&lt;li class=&#8221;MsoNormal&#8221; style=&#8221;mso-list: l0 level1 lfo1; tab-stops: list 36.0pt; vertical-align: middle;&#8221;&gt;&lt;span style=&#8221;font-family: &#8216;Calibri&#8217;,sans-serif; mso-fareast-font-family: &#8216;Times New Roman&#8217;; mso-ligatures: none;&#8221;&gt;Open the HOSTS file on client machine and add the license server name and IP of the license server in that hosts file.&lt;\/span&gt;<\/li>\n<p>&lt;li class=&#8221;MsoNormal&#8221; style=&#8221;mso-list: l0 level1 lfo1; tab-stops: list 36.0pt; vertical-align: middle;&#8221;&gt;<strong>&lt;span style=&#8221;font-family: &#8216;Calibri&#8217;,sans-serif; mso-fareast-font-family: &#8216;Times New Roman&#8217;; mso-ligatures: none;&#8221;&gt;Path&lt;\/span&gt;<\/strong>&lt;span style=&#8221;font-family: &#8216;Calibri&#8217;,sans-serif; mso-fareast-font-family: &#8216;Times New Roman&#8217;; mso-ligatures: none;&#8221;&gt;: &ldquo; C:\\Windows\\system32\\drivers\\etc\\hosts file &ldquo; as per the following format in your client machine :&lt;\/span&gt;<\/li>\n<p>&lt;li class=&#8221;MsoNormal&#8221; style=&#8221;mso-list: l0 level1 lfo1; tab-stops: list 36.0pt; vertical-align: middle;&#8221;&gt;<strong>&lt;span style=&#8221;font-family: &#8216;Calibri&#8217;,sans-serif; mso-fareast-font-family: &#8216;Times New Roman&#8217;; mso-ligatures: none;&#8221;&gt;Path&lt;\/span&gt;<\/strong>&lt;span style=&#8221;font-family: &#8216;Calibri&#8217;,sans-serif; mso-fareast-font-family: &#8216;Times New Roman&#8217;; mso-ligatures: none;&#8221;&gt;: &lt;\/span&gt;&lt;span style=&#8221;mso-fareast-font-family: &#8216;Times New Roman&#8217;;&#8221;&gt;&nbsp;For linux you can goto etc\/hosts file (root access) and at the end add entries&lt;\/span&gt;<\/li>\n<\/ul>\n<p>&lt;p class=&#8221;MsoNormal&#8221; style=&#8221;margin-left: 27.0pt;&#8221;&gt;<strong>&lt;u&gt;&lt;span style=&#8221;font-family: &#8216;Calibri&#8217;,sans-serif; mso-ligatures: none;&#8221;&gt;Example:&lt;\/span&gt;&lt;\/u&gt;<\/strong>&lt;span style=&#8221;font-family: &#8216;Calibri&#8217;,sans-serif; mso-ligatures: none;&#8221;&gt;&nbsp;&lt;\/span&gt;&lt;\/p&gt;&lt;p class=&#8221;MsoNormal&#8221; style=&#8221;margin-left: 27.0pt;&#8221;&gt;&lt;span style=&#8221;font-family: &#8216;Calibri&#8217;,sans-serif; mso-ligatures: none;&#8221;&gt;IP address&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp; Hostname of server&lt;\/span&gt;&lt;\/p&gt;&lt;p class=&#8221;MsoNormal&#8221; style=&#8221;margin-left: 27.0pt;&#8221;&gt;&lt;span style=&#8221;font-family: &#8216;Calibri&#8217;,sans-serif; mso-ligatures: none;&#8221;&gt;xxx.xxx.xxx.xxx&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;aschueler&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;\/\/IP address of server and name add in last line of hosts file.&lt;\/span&gt;&lt;\/p&gt;&lt;ul style=&#8221;margin-top: 0cm;&#8221; type=&#8221;disc&#8221;&gt;&lt;li class=&#8221;MsoNormal&#8221; style=&#8221;mso-list: l1 level1 lfo2; tab-stops: list 36.0pt; vertical-align: middle;&#8221;&gt;&lt;span style=&#8221;font-family: &#8216;Calibri&#8217;,sans-serif; mso-fareast-font-family: &#8216;Times New Roman&#8217;; mso-ligatures: none;&#8221;&gt;Once the entry is added save the file.&lt;\/span&gt;<\/li>\n<p>&lt;li class=&#8221;MsoNormal&#8221; style=&#8221;mso-list: l1 level1 lfo2; tab-stops: list 36.0pt; vertical-align: middle;&#8221;&gt;&lt;span style=&#8221;font-family: &#8216;Calibri&#8217;,sans-serif; mso-fareast-font-family: &#8216;Times New Roman&#8217;; mso-ligatures: none;&#8221;&gt;Launch the Ansys licensing settings and goto feature in use see if same issue occurs, if all increments are shown then launch the application.&lt;\/span&gt;<\/li>\n<\/ul>\n<p>&lt;p class=&#8221;MsoNormal&#8221; style=&#8221;vertical-align: middle;&#8221;&gt;&lt;span style=&#8221;font-family: &#8216;Calibri&#8217;,sans-serif; mso-ligatures: none;&#8221;&gt;&nbsp;&lt;\/span&gt;&lt;span style=&#8221;font-family: &#8216;Calibri&#8217;,sans-serif; mso-ligatures: none;&#8221;&gt;Let me know if this helps to resolve the issue.&lt;\/span&gt;&lt;\/p&gt;<\/p>\n","protected":false},"template":"","class_list":["post-366565","reply","type-reply","status-publish","hentry"],"aioseo_notices":[],"acf":[],"_links":{"self":[{"href":"https:\/\/innovationspace.ansys.com\/forum\/wp-json\/wp\/v2\/replies\/366565","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/innovationspace.ansys.com\/forum\/wp-json\/wp\/v2\/replies"}],"about":[{"href":"https:\/\/innovationspace.ansys.com\/forum\/wp-json\/wp\/v2\/types\/reply"}],"version-history":[{"count":0,"href":"https:\/\/innovationspace.ansys.com\/forum\/wp-json\/wp\/v2\/replies\/366565\/revisions"}],"wp:attachment":[{"href":"https:\/\/innovationspace.ansys.com\/forum\/wp-json\/wp\/v2\/media?parent=366565"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}