{"id":365471,"date":"2024-05-03T18:25:54","date_gmt":"2024-05-03T18:25:54","guid":{"rendered":"\/forum\/forums\/reply\/365471\/"},"modified":"2024-05-03T18:25:54","modified_gmt":"2024-05-03T18:25:54","slug":"365471","status":"publish","type":"reply","link":"https:\/\/innovationspace.ansys.com\/forum\/forums\/reply\/365471\/","title":{"rendered":"Reply To: Prepost repeated crashing: any advice?"},"content":{"rendered":"

<p>Hello Philippe,<\/p><p>I contacted  one of the LS-PrePost developers with your questions and here are his answers:<\/p><p>”<\/p><p class=”hassub” style=”text-indent: -.25in; mso-list: l0 level1 lfo1; tab-stops: list .5in; background: #FBFBFB; margin: 0in 11.25pt 0in 47.25pt;”><!– [if !supportLists]–><span style=”font-size: 10.0pt; mso-bidi-font-size: 10.5pt; font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol; color: black;”><span style=”mso-list: Ignore;”>·<span style=”font: 7.0pt ‘Times New Roman’;”> <\/span><\/span><\/span><!–[endif]–><span style=”font-size: 10.5pt; font-family: ‘Open Sans’,sans-serif; color: black;”>any possibility to extract contents of a corrupted proj file ?<\/span><\/p><p class=”hassub” style=”background: #FBFBFB; margin: 0in 11.25pt 0in 0in;”><span style=”font-size: 11.0pt; color: #0070c0;”>             LSPP doesn’t expose any functionality to our customers to handle corrupted .proj file, and therefore our customers can do nothing for the corrupt .proj file. Ideally, they should send the corrupt .proj file to us, and then we are able to debug what is going on.<\/span><\/p><p class=”hassub” style=”text-indent: -.25in; mso-list: l0 level1 lfo1; tab-stops: list .5in; background: #FBFBFB; margin: 0in 11.25pt 0in 47.25pt;”><!– [if !supportLists]–><span style=”font-size: 10.0pt; mso-bidi-font-size: 10.5pt; font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol; color: black;”><span style=”mso-list: Ignore;”>·<span style=”font: 7.0pt ‘Times New Roman’;”> <\/span><\/span><\/span><!–[endif]–><span style=”font-size: 10.5pt; font-family: ‘Open Sans’,sans-serif; color: black;”>any possibility to keep intermediate .proj files? (the software should check that the file is not corrupted before deleting by the way)<\/span><\/p><p class=”hassub” style=”background: #FBFBFB; margin: 0in 11.25pt 0in 0in;”><span style=”font-size: 11.0pt; color: #0070c0;”>              LSPP doesn’t have ability to check whether the saved .proj file is corrupted or not,  unless it is read into LSPP.<\/span><\/p><p class=”hassub” style=”text-indent: -.25in; mso-list: l0 level1 lfo1; tab-stops: list .5in; background: #FBFBFB; margin: 0in 11.25pt 0in 47.25pt;”><!– [if !supportLists]–><span style=”font-size: 10.0pt; mso-bidi-font-size: 10.5pt; font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol; color: black;”><span style=”mso-list: Ignore;”>·<span style=”font: 7.0pt ‘Times New Roman’;”> <\/span><\/span><\/span><!–[endif]–><span style=”font-size: 10.5pt; font-family: ‘Open Sans’,sans-serif; color: black;”>any possibility to generate crash dumps that could then be used by developpers for debug (difficult to post a bug for something that does not happen on a freshly opened file)<\/span><\/p><p class=”hassub” style=”background: #FBFBFB; margin: 0in 11.25pt 0in 0in;”><span style=”font-size: 11.0pt; color: black;”>               <\/span><span style=”font-size: 11.0pt; color: #0070c0;”>The crash dumps might be deceptive, as the real cause of crash might result from the memory corruption. Ideally, we need to get the “model + .cfile” from our customers to debug this problem.<\/span><\/p><p class=”hassub” style=”text-indent: -.25in; mso-list: l0 level1 lfo1; tab-stops: list .5in; background: #FBFBFB; margin: 0in 11.25pt 0in 47.25pt;”><!– [if !supportLists]–><span style=”font-size: 10.0pt; mso-bidi-font-size: 10.5pt; font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol; color: black;”><span style=”mso-list: Ignore;”>·<span style=”font: 7.0pt ‘Times New Roman’;”> <\/span><\/span><\/span><!–[endif]–><span style=”font-size: 10.5pt; font-family: ‘Open Sans’,sans-serif; color: black;”>when it becomes unresponsive (e.g. on element delete), what happens internally? If updating the nodes\/elements database, any function to check its consistency (to prevent crashing) ? How long to wait to see if it can recover (lets say for a model <50k elements on a modern PC)?<\/span><\/p><p class=”hassub” style=”background: #FBFBFB; margin: 0in 11.25pt 0in 0in;”><span style=”font-size: 11.0pt; color: #0070c0;”>            When it comes to a model with just <50k elements, LSPP should be able to handle the element deletion without any wait. When LSPP becomes unresponsible, it probably goes into a dead loop or something else, it is hard to say how long one will wait for.<\/span><\/p><p class=”hassub” style=”background: #FBFBFB; margin: 0in 11.25pt 0in 0in;”><span style=”font-size: 11.0pt; color: #0070c0;”>”<\/span><\/p><p class=”hassub” style=”background: #FBFBFB; margin: 0in 11.25pt 0in 0in;”> <\/p><p class=”hassub” style=”background: #FBFBFB; margin: 0in 11.25pt 0in 0in;”><span style=”font-size: 11pt; color: rgb(0, 0, 0);”>So, it would be best  if you could create a support  case and send us your model.<\/span><\/p><p class=”hassub” style=”background: #FBFBFB; margin: 0in 11.25pt 0in 0in;”> <\/p><p class=”hassub” style=”background: #FBFBFB; margin: 0in 11.25pt 0in 0in;”><span style=”font-size: 11pt; color: rgb(0, 0, 0);”>Let me know if this helps or not.<\/span><\/p><p class=”hassub” style=”background: #FBFBFB; margin: 0in 11.25pt 0in 0in;”> <\/p><p class=”hassub” style=”background: #FBFBFB; margin: 0in 11.25pt 0in 0in;”><span style=”font-size: 11pt; color: rgb(0, 0, 0);”>Reno.<\/span><\/p><\/p>\n","protected":false},"template":"","class_list":["post-365471","reply","type-reply","status-publish","hentry"],"aioseo_notices":[],"aioseo_head":"\n\t\t\n\t\n\t\n\t\n\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t