{"id":363072,"date":"2024-04-18T23:46:06","date_gmt":"2024-04-18T23:46:06","guid":{"rendered":"\/forum\/forums\/reply\/363072\/"},"modified":"2024-04-19T00:11:23","modified_gmt":"2024-04-19T00:11:24","slug":"363072","status":"publish","type":"reply","link":"https:\/\/innovationspace.ansys.com\/forum\/forums\/reply\/363072\/","title":{"rendered":"Reply To: License not recognized"},"content":{"rendered":"

<p>@Jason Bonacum,<\/p><p>The error you provided indicates that there is a network connection\/access issue between your client machine and the license server, <span style=”text-decoration: underline;”>”rho.mcc.northwestern.edu”.<\/span><\/p><p>To debug & troubleshoot, try:<\/p><\/p>\n

    \n
  1. Reboot your local computer.<\/li>\n
  2. Remove\/delete all of the Lumerical preference.ini files Including the License.ini file from your machine. <br>>>Ansys Lumerical product preference files – Ansys Optics<\/a> <\/li>\n
  3. Try the command below – note there is no { }\/[ ]<\/strong> on the server’s hostname. You can also try the IP address of the license server.\n
    <span style=\"background-color: rgb(206, 212, 217);\">\"C:\\Program Files\\Lumerical\\v241\\licensingclient\\winx64\\lmutil.exe\" lmstat -c 1055<\/strong>@rho.mcc.northwestern.edu<\/strong> -a <\/span><br><span style=\"background-color: rgb(206, 212, 217);\">\"C:\\Program Files\\Lumerical\\v241\\licensingclient\\winx64\\lmutil.exe\" lmstat -c 1055<\/strong>@IP_ADDRESS<\/strong> -a<\/span><\/pre>\n<\/li>\n
  4. Open the Optics Launcher and configure Lumerical using the Optics Launcher > Licenses > Configuration utility<\/em>. <br>>>Try the IP address<\/strong> instead of the hostname, “<span style=”text-decoration: underline;”>rho.mcc.northwestern.edu<\/span>”. <\/li>\n
  5. Apply and restart the Launcher when prompted.<\/li>\n
  6. Check if “Domain” indicates “<span style=”text-decoration: underline;”>Server unreachable or licenses not found<\/em><\/span>” in the Optics Launcher > Licenses > Configuration utility<\/em>.  <br>If this is the case, consult with your IT\/license server admins on how you can connect to the server, “<span style=”text-decoration: underline;”>rho.mcc.northwestern.edu<\/span>” on the TCP ports used in the Ansys license manager. >>Configuring the Ansys license manager for shared access – Ansys Optics<\/a><\/li>\n<\/ol>\n","protected":false},"template":"","class_list":["post-363072","reply","type-reply","status-publish","hentry"],"aioseo_notices":[],"aioseo_head":"\n\t\t\n\t\n\t\n\t\n\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t