{"id":319657,"date":"2023-11-27T23:11:28","date_gmt":"2023-11-27T23:11:28","guid":{"rendered":"\/forum\/forums\/reply\/319657\/"},"modified":"2023-11-27T23:17:46","modified_gmt":"2023-11-27T23:17:46","slug":"319657","status":"publish","type":"reply","link":"https:\/\/innovationspace.ansys.com\/forum\/forums\/reply\/319657\/","title":{"rendered":"Reply To: System error when requesting for trial license"},"content":{"rendered":"<p>&lt;p&gt;Try to clear the Lumerical cache from your user&rsquo;s folder,&lt;\/p&gt;<\/p>\n<pre>\"%USERPROFILE%\\AppData\\Local\\Lumerical\"<\/pre>\n<p>&lt;p&gt;<img decoding=\"async\" src=\"\/forum\/wp-content\/uploads\/sites\/2\/2023\/11\/27-11-2023-1701126638-mceclip0.png\" \/>&lt;\/p&gt;&lt;p&gt;Also, remove\/clear your browser&rsquo;s cache &ndash; the browser you used when redirected to log in to the Optics Launcher.&nbsp;&nbsp;&lt;\/p&gt;&lt;p&gt;Then request for the evaluation license again afterwards. Login with your institution&#8217;s email when prompted (the one you used to&nbsp;<a href=\"https:\/\/optics.ansys.com\/hc\/en-us\/articles\/5532930614803\">register with Ansys Optics<\/a>). Thank you!&nbsp;&lt;\/p&gt;&lt;p&gt;&nbsp;&lt;\/p&gt;&lt;p&gt;&nbsp;&lt;\/p&gt;<\/p>\n","protected":false},"template":"","class_list":["post-319657","reply","type-reply","status-publish","hentry"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 4.9.10 - aioseo.com -->\n\t<meta name=\"description\" content=\"Try to clear the Lumerical cache from your user\u2019s folder,&quot;%USERPROFILE%\\AppData\\Local\\Lumerical&quot;Also, remove\/clear your browser\u2019s cache \u2013 the browser you used when redirected to log in to the Optics Launcher. Then request for the evaluation license again afterwards. Login with your institution&#039;s email when prompted (the one you used to register with Ansys Optics). 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Then request for the evaluation license again afterwards. Login with your institution&#039;s email when prompted (the one you used to register with Ansys Optics). 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Then request for the evaluation license again afterwards. Login with your institution's email when prompted (the one you used to register with Ansys Optics). 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