{"id":294703,"date":"2023-07-25T11:48:33","date_gmt":"2023-07-25T11:48:33","guid":{"rendered":"\/forum\/forums\/reply\/294703\/"},"modified":"2023-07-25T11:48:33","modified_gmt":"2023-07-25T11:48:33","slug":"294703","status":"publish","type":"reply","link":"https:\/\/innovationspace.ansys.com\/forum\/forums\/reply\/294703\/","title":{"rendered":"Reply To: Ansys Discovery not responding, cannot initialize"},"content":{"rendered":"

<p>Hi Nicolas,<\/p><\/p>\n

    <li class=”MsoListParagraph” style=”margin-left: 0cm; mso-list: l0 level1 lfo1;”><span style=”mso-fareast-font-family: ‘Times New Roman’;”>For Discovery are you using floating or subscription licenses? If you are <\/span><span lang=”EN-US” style=”mso-fareast-font-family: ‘Times New Roman’; mso-ansi-language: EN-US;”>using a floating set it to use FLOATING licensing. Run as admin C:\\Program Files\\ANSYS Inc\\v232\\Discovery\\LicenseModeGUI.exe and be sure it’s set for Floating and select all users.<\/span><\/li>\n

    <li class=”MsoListParagraph” style=”margin-left: 0cm; mso-list: l0 level1 lfo1;”><span style=”mso-fareast-font-family: ‘Times New Roman’;”>Please run a compatibility check on graphics drivers, run <InstallDir>\\Ansys Inc\\v232\\Discovery\\CudaCheck\\DiscoveryLiveCompatibilityUtility.exe to check if it is supported. Do share the screenshot of the same. Here is the documented list of tested and thereby supported graphics drivers for Ansys applications: Graphics Card Tested<\/a>.<\/span><\/li>\n

    <li class=”MsoListParagraph” style=”margin-left: 0cm; mso-list: l0 level1 lfo1;”><span style=”mso-fareast-font-family: ‘Times New Roman’;”>Can you try and update graphics drivers from NVIDIA’s website?<\/a><\/span><\/li>\n

    <li class=”MsoNoSpacing” style=”mso-list: l0 level1 lfo1;”><span style=”mso-fareast-font-family: ‘Times New Roman’;”>Can you clear the cache (type %appdata% in the address bar), rename the Ansys folder to Ansys.old<\/span><span style=”mso-fareast-font-family: ‘Times New Roman’; mso-ligatures: none;”> and Discovery folder to Discovery.old, and relaunch the application.<\/span><\/li>\n

    <li class=”MsoNoSpacing” style=”mso-list: l0 level1 lfo1;”><span style=”mso-fareast-font-family: ‘Times New Roman’;”>Can you please check if any antivirus\/ security software is blocking the Ansys application?<\/span><\/li>\n

    <li class=”MsoNoSpacing” style=”mso-list: l0 level1 lfo1;”>Can you check in the event viewer if it shows any error when you launch discovery, and send screenshots (if any)?<\/p>\n

      <li class=”MsoNoSpacing” style=”mso-list: l0 level1 lfo1;”>>> Launch the application then, Go to Start Menu <span style=”font-size: 11.0pt; font-family: Wingdings; mso-fareast-font-family: ‘Times New Roman’; mso-bidi-font-family: Calibri; mso-ansi-language: EN-IN; mso-fareast-language: EN-IN; mso-bidi-language: AR-SA;”>à<\/span><span style=”font-size: 11.0pt; font-family: ‘Calibri’,sans-serif; mso-fareast-font-family: ‘Times New Roman’; mso-ansi-language: EN-IN; mso-fareast-language: EN-IN; mso-bidi-language: AR-SA;”>Event Viewer <\/span><span style=”font-size: 11.0pt; font-family: Wingdings; mso-fareast-font-family: ‘Times New Roman’; mso-bidi-font-family: Calibri; mso-ansi-language: EN-IN; mso-fareast-language: EN-IN; mso-bidi-language: AR-SA;”>à<\/span><span style=”font-size: 11.0pt; font-family: ‘Calibri’,sans-serif; mso-fareast-font-family: ‘Times New Roman’; mso-ansi-language: EN-IN; mso-fareast-language: EN-IN; mso-bidi-language: AR-SA;”>Windows logs <\/span><span style=”font-size: 11.0pt; font-family: Wingdings; mso-fareast-font-family: ‘Times New Roman’; mso-bidi-font-family: Calibri; mso-ansi-language: EN-IN; mso-fareast-language: EN-IN; mso-bidi-language: AR-SA;”>à<\/span><span style=”font-size: 11.0pt; font-family: ‘Calibri’,sans-serif; mso-fareast-font-family: ‘Times New Roman’; mso-ansi-language: EN-IN; mso-fareast-language: EN-IN; mso-bidi-language: AR-SA;”>Applications.<\/span><\/li>\n<\/ol>\n<\/li>\n<\/ol>\n","protected":false},"template":"","class_list":["post-294703","reply","type-reply","status-publish","hentry"],"aioseo_notices":[],"aioseo_head":"\n\t\t\n\t\n\t\n\t\n\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t