License Manager Error

- November 19, 2023 at 10:01 pm
  
  Divya Pande
  Subscriber
  
  Hi,
  Our license manager is giving an error when we attempt to start it, and we are unable to use HFSS. Can you please help us resolve this, and provide an updated license file if required?
  For reference, the error is:
  2023/09/13 09:54:34: Attempting to start the license manager...2023/09/13 09:54:34: ansyslmd.lic: Error: No valid INCREMENT lines were found in the license file.
- November 20, 2023 at 2:35 pm
  
  Rajeshwari Jadhav
  Ansys Employee
  
  Hi Divya,
  Can you send the screenshot of your license file? If you need a new license file please contact your Ansys Account Manager.