Ansys 2023 R1 student version try to open, but is freezing at toolbar

- February 8, 2023 at 8:59 am
  
  bruno sousa
  Subscriber
  
  I have used the ansys 2023 R1 student version, and it was open normally until today. The behavior is that the windows open saying that is looding, after that stayed freezed at toolbar like that.
  you try click to open does not change anything.
- February 8, 2023 at 1:36 pm
  
  Rob
  Forum Moderator
  
  Assuming you don't have a second monitor and WB is launching on that then the usual issue is some corruption in the %appdata% folder for Ansys. Find and delete/rename the correct folder. If you can't find it, turn on hidden files & search for appdata on here - it's been answered before.
- July 10, 2023 at 7:01 am
  
  tarun narayan
  Subscriber
  
  Hey i have the same issue,tried find the appdata in the Ansys folder but did not get.can you help me out wtih this
- July 10, 2023 at 7:59 am
  
  Rob
  Forum Moderator
  
  Check you can see hidden folders, then search for %appdata% (in File Manager/Explorer) and rename the Ansys 2023 folder(s).