Learning Forum

[benlolzcome]

Hi there, I've posted this problem b4 but it did not get any traction, so im posting this again.nMy problem was as stated, the screen of mechanical, fluent, DM and other of those programs open up with a grey screen and does not load anything else. I have also installed it out from the program files (x86) and still have the same problem. reinstalling it does not work either. I've updated my graphics driver to the latest already. And if wait long enough, an error message Error while waiting for Mechanical to complete. Either the application crashed or Workbench lost communication with itnWhat do i need to to to solve this?n*sys specs:nWindows 7 Ultimate SP1nIntel core i5-4400nAMD Radeon HD 7700n

[benlolzcome]

Forgot to add this, living at SEA right now, so replies may take a long time.n

[George Karnos]

One Item I would like to point out is that Windows 7 is not supported and we do not have any information if nthat would be the issue or not.nThat being said:nDo you have a firewall program active?nIf so, can you try disabling it. Then try to run..nIf that doesnt allow it to run, can you check under the %TEMP%\Workbenchlogs for nCoreEvents*.lognUiEvents*.lognCan you post the contents of these files(Latest ones)ndont attach the file, post the contents as we can not open filesnnAlso, if you open Windows System Events ViewernGo to system log and then to application log, do those show any errors.nn

[benlolzcome]

There's 2 times i opened, the most recent one is on the date of this comment when i turn off firewall and opened design modeler only, and the same problem persist.nCoreEvents log@4/12/2020nEvent log opened 4/12/2020 2:49:34 PM Malay Peninsula Standard TimennProduct version: 2020 R2nBuild version: 20.2.0.2020052616nn{4/12/2020 2:50:15 PM} [ProjectReplaced:Project] A new project has been created.nn{4/12/2020 2:53:21 PM} [GeomEditorAbnormalClose:DMAddin] The geometry editor was closed abnormally.nThe geometry editor was closed abnormally.nnnEvent log closed 4/12/2020 2:53:42 PM Malay Peninsula Standard TimeUiEvents log@4/12/2020nEvent log opened 4/12/2020 2:49:38 PM Malay Peninsula Standard TimennProduct version: 2020 R2nBuild version: 20.2.0.2020052616nn{4/12/2020 2:53:21 PM} [GeomEditorAbnormalClose:DMAddin] The geometry editor was closed abnormally.nThe geometry editor was closed abnormally.nn{4/12/2020 2:53:21 PM} [GeomEditorAbnormalClose:DMAddin] The geometry editor was closed abnormally.nThe geometry editor was closed abnormally.nnnEvent log closed 4/12/2020 2:53:41 PM Malay Peninsula Standard TimennnThe other time was before disabling firewall and there's a lot so I'm posing screenshot here.nnand event viewer also gave me lots of errors at administrative events. although i im using admin acc to do thisn