Reply To: Problem with ANSYS installation

[EO]

Hey, whilst I'm not an ansys employee, I've had to deal with what I think is the same issue.
What I did to fix it was I hunted down and deleted ALL files the Ansys installer installed during my first install attempt. Although this shouldn't matter, I made sure the c drive location for Ansys was separate to the location I extracted the zip file in.

Best of luck