Reply To: Issues opening Zemax files

[Niki Papachristou]

 

Hi Robert,

Thank you for reaching out to us, and sorry to hear that you are facing problems with your Zemax files. I am happy to check your files from my side but unfortunately you can’t attach them on this portal (forum). May I ask you whether you are eligible for support either with Ansys directly (Ansys Customer Support Space (ACSS)) or though a channel partner? If yes, can you reach us this way to test your files?

Otherwise, one quick check that I can do with you is to ask you to send me some screenshots on what you are observing when you are trying to open your old files. Also if you can inform me of the version of ZOS that you are using would be helpful.

Kind Regards,

Niki