August 22, 2024 at 8:54 pm
randyk
Ansys Employee

Hi GilmoreMaker,

I attempted to locate your direct contact but, unable cross-reference.

But, here are the items I look for when troubleshooting licensing - from a client perspective:

1. the license server reference 
default:  \shared_files\licensing\ansyslmd.ini     
optional: set environment variables (first points to the license server, second tells Ansys apps to not look for an ansyslmd.ini if the env var does not work):
                 ANSYSLMD_LICENSE_FILE=1055@(your license server host name)
                 ANS_FLEXLM_DISABLE_DEFLICPATH=1
2. do a lmstat to confirm license server connection and version
         \v2xx\licensingclient\\lmutil  lmstat -c 1055@(your license server host name)
Look for the versions on the following lines (for current versions you want to see 11.19.5):
         license server UP (MASTER) v11.19.5
         ansyslmd: UP v11.19.5
3. do a lmstat to list all features and TECS dates in the installed license file:
         \v2xx\licensingclient\\lmutil  lmstat -c 1055@(your license server host name) -i
4. use "ansysli_util" to attempt to checkout - this is in the "licensingclient" folder
         \v2xx\licensingclient\\ansysli_util  -checkout  ansys
5. if these are failing, then I would probably set a static port on the license server vendor process
     The license file(s) SERVER line sets the LMGRD port to 1055   (default)
     The license file(s) VENDOR line can be modified to set a static port for the vendor daemon (restart the license service after making this change).
          change:   VENDOR ansyslmd
          to:   VENDOR ansyslmd PORT=1056

     Then from the client machine confirm TCP connectivity to both ports
      Linux has multiple methods such as:   "telnet  LicenseServerName  1055"  and   "telnet  LicenseServerName  1056"
     Windows powershell has "tnc" ex:  from a CMD, run: 
        powershell -Command "TNC LicenseServerName 1055
        powershell -Command "TNC LicenseServerName 1056
If the connections fail, look for: firewalls, license server processes running, incorrect ports

If the ports are both connecting and still issues, try referencing the vendor daemon port and doing a checkout
        export ANSYSLMD_LICENSE_FILE=1056@(your license server host name)
         \v2xx\licensingclient\\ansysli_util  -checkout  ansys


These tests should identify the issue.
thanks
Randy


 

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