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Ansys Learning Forum › Forums › Installation and Licensing › Ansys Gateway powered by AWS › No Hardware information available – to change hardware option in VM › Reply To: No Hardware information available – to change hardware option in VM

July 30, 2024 at 5:19 am
Masataka Nakamura
Ansys Employee

 

Hello Jongwon, Sorry for the late reply. Understood. I will check this issue with our Dev team. I would like to confirm one thing. Is this your first time running a job on Ansys Gateway? If so, there is a dedicated support ML(cloud-gateway-support@ansys.com) for inquiries from the initial setup to the first job execution. And any inquiries after the first job execution will be made via ACSS or this community.




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