We have an exciting announcement about badges coming in May 2025. Until then, we will temporarily stop issuing new badges for course completions and certifications. However, all completions will be recorded and fulfilled after May 2025.
George Karnos
Ansys Employee

 

Try the following:

Rename the directory:  %APPDATA%\Ansys\v241 to %APPDATA%\Ansys\v241.old
Depending on which version you are seeing the issue, change the v241 directory to the version directory you are using:
EX:
version 2023 R2 would be v232  
Rename to v232.old

 

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