We’re putting the final touches on our new badges platform. Badge issuance remains temporarily paused, but all completions are being recorded and will be fulfilled once the platform is live. Thank you for your patience.
randyk
Ansys Employee

Hi Saeid,

Make sure each involved computer can resolve the IP of the other involved computers.
ex:  'ping saeid_surface' from desktop-njrebou   should respond successfully. 

Your screenshot shows 2 solver engines running. 
That is one limitation with AnsoftRSMService, it has no scheduling capabilities and all jobs are run simultaniously.  
This could result in resource contention / solver failures.
Consider a 3rd party scheduler to avoid this situation.

Another item with Ansoftrsmservice, the solvers will run as the owner of the RSM service
-- Ansoftrsmservice is usually run as 'Local Service' user
-- To run solvers as a specified user, you would set the user/pass/domain in:  AEDT: Tools->Options->General Options->Remote Analysis (tab)