Devendra Badgujar
Forum Moderator

Hello, 

Ask them to try this solution to see if that helps:

Try resetting your options. These are kept in place even when uninstalling.

Go to File > SpaceClaim Options > Advanced > Reset All User Settings.

Try Deleting the contents of %appdata%\Local\SpaceClaim.

Other work around is to use Print to PDF from the SpaceClaim printing options, export a PDF, then print from Adobe Reader. 

Regards,

DevendraÂ