March 8, 2024 at 6:06 am
Rajeshwari Jadhav
Ansys Employee

Hi Nelson,

Can you please rename the vxxx to vxxx.old folder under these specific folders: In start menu type  

 - %appdata%\Ansys\vxxx
 - %localappdata%\Ansys\vxxx
 - .cfx and .fluentconfig folder under C:\Users\username

Relaunch the application, let me know if this helps you to resolve the issue.