Technical Support Engineer - Photonics
- Apply engineering expertise and knowledge of Photonics simulation techniques to provide highest level technical support to customers and Channel Partners in North America
- Adhere to support processes to ensure high-quality, timely customer service that results in customer satisfaction
- Develop technical expertise in one or more simulation areas for Photonics applications
- Submit suggestions for product improvement, when needed. File defect reports and verify fixes adhering to defect reporting processes. May also participate in field testing of new releases to ensure that new features and workflows will address customer requirements
- Create best practice documents based on experience working with customers
- On an as-needed basis, support Sales and Marketing by conducting demonstrations, webinars, online training, and other meetings
- Participate in other strategic team and company initiatives, as needed