Technical Support Engineer - IT/System Installation and Configuration

  • Under guidance of experienced Ansys Customer Excellence team members, provide highest level technical support to customers and Channel Partners
  • Adhere to support processes to ensure high-quality, timely customer service that results in customer satisfaction
  • Develop technical proficiency in configuring software in one or more simulation areas
  • Under guidance of other team members, file defect reports and verify fixes adhering to defect reporting processes.  Submit suggestions for product improvement, when needed.  May also participate in field testing of new releases to ensure that new features and workflows will address customer requirements
  • Participate in other strategic team and company initiatives, as needed