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Technical Support Engineer II - Fluids (13054)

  • Apply engineering expertise and knowledge of simulation techniques of Ansys Fluids products to provide the highest level of technical guidance to Customers and Channel Partners either through interactions with the users or by creating high-quality knowledge material and ensuring high-quality, timely customer service that results in improved customer satisfaction and productivity.
  • Identify the knowledge gap based on the latest industry trends and requirements.
  • Work with multiple subject matter experts to address the gaps in knowledge.
  • Create knowledge on the latest Ansys product releases.
  • Develop technical expertise in one or more simulation areas.
  • Submit suggestions for product improvement, when needed. File defect reports and verify fixes adhering to defect reporting processes.
  • Instruct training classes on the usage of ANSYS simulation products, as required.
  • Participate in other strategic and company initiatives, as needed.
  • Be agile and open to new responsibilities based on the business need.
  • Learn and gain expertise in new technical areas as and when required.