Technical Support Engineer II (Electromagnetics) (13078)

  • Apply engineering expertise and knowledge of Signal (SI) and Power Integrity (PI) flows to provide the highest level of technical support to customers and Channel Partners, ensuring high-quality, timely customer service that results in improved customer satisfaction and productivity.
  • Interact with customers to help diagnose issues, as well as research and find solutions to a wide variety of large-scope, complex problems.
  • Develop simulation best practices, solutions, and FAQs for knowledge articles.
  • Develop and strengthen long-term relationships with customers.
  • Develop technical expertise in one or more simulation areas, such as SI/PI/Electromagnetic Compatibility (EMC)
  • Submit suggestions for product improvement, when needed. File defect reports and verify fixes adhering to defect reporting processes.
  • Participate in application field testing of new releases to ensure that new features and workflows will address customer requirements.
  • Instruct training classes on the usage of Ansys simulation products, as required
  • Execute field marketing activities including technical presentations for marketing events, assist Sales and Presales efforts to grow Ansys business based on expertise and skill, if required
  • Participate in other strategic team and company initiatives, as needed