•    Communicates and drives infrastructure improvement ideas within a project-based framework
•    Develops processes, optimization methods and risk management strategies
•    Performs customization and improvements of core infrastructure and client systems
•    Performs root-cause analysis, analyzes network, hardware and software issues with infrastructure and client systems
•    Tests and promotes enhancements to existing infrastructure systems
•    Collaborates with other IT functions on complex business requirements, including design and integration points
•    Participate in on-call 24X7 support as needed in the event of system outage or failure
•    Provide documentation on installation and configuration procedures