Senior Technical Support Engineer- Materials/Database Software- REMOTE
- Apply advanced-level engineering expertise and knowledge of simulation techniques to provide highest level technical support to customers and Channel Partners
- Adhere to support processes to ensure high-quality, timely customer service that results in customer satisfaction
- Develop subject matter expertise in one or more simulation areas
- Submit suggestions for product improvement, when needed. File defect reports and verify fixes adhering to defect reporting processes. Participate in field testing of new releases to ensure that new features and workflows will address customer requirements.
- On an as-needed basis, support Sales and Marketing by conducting demonstrations, webinars, online training, and other meetings
- Participate in other strategic team and company initiatives, as needed