Senior Technical Support Engineer (Automotive Domain) (12998)
- Apply engineering expertise and knowledge of simulation techniques of Ansys Fluids products to provide highest level technical support to Customers and Channel Partners
- Interact with customers to help diagnose issues, as well as research and find solutions to a wide variety of large scope, complex problems, to improve customers productivity and satisfaction with ANSYS products
- Developing simulation best practices, solutions, FAQs for knowledge base
- Develop and strengthen long-term relationships with customers.
- Develop technical expertise in one or more simulation areas
- Submit suggestions for product improvement, when needed. File defect reports and verify fixes adhering to defect reporting processes.
- Participate in application field testing of new releases to ensure that new features and workflows will address customer requirements
- Instruct training classes on the usage of ANSYS simulation products
- Execute field marketing activities including technical presentations for marketing events, assist Sales and Presales efforts to grow ANSYS business based on the expertise and skill set requirements
- Participate in other strategic team and company initiatives, as needed
- Learn and gain expertise in new technical areas as and when required for the team & personal development
