Senior Technical Support Engineer

  • Interact with customers to help diagnose issues, as well as research and find solutions to a wide variety of large scope, complex problems, in order to improve customers' productivity and satisfaction with ANSYS products
  •  Personally own the customer support experience, practice active listening skills and respond positively to situations requiring cooperation, courtesy and tact
  • Collaborate with product development to improve ANSYS products and the customers' experience using these products
  • Participation in internal corporate initiatives to further enhance the solution suites, sales enablement and professional growth. Actively participate in the development and mentoring of team members
  • Instruct intermediate and/or advanced training classes on the usage of ANSYS simulation products
  • Track and document inbound support requests and ensure proper notation of customer problems or issues
  •  Other duties as assigned