Cloud & HPC Senior Application Engineer (13111)
- Be the interface to DevOps (BU & ACE)
- Execute IT & Cloud related technical activities to enable customers with Cloud solutions
- Develop tools and methods to the ACE team to deliver on their responsibilities
- Review recurring customer technical issues / system issues and advise on product improvements
- Review / monitor performance of the solutions / systems
- Assist the ACE teams on recommend tools & best practices
- Perform a Cloud technology watch to keep accurate knowledge and skills on Cloud
- Coach / Train ACE team on new technology
- Assist with the investigation and resolution of technical issues with customers (SRs, Forum, …)
- Help publish recommendations / best practices for customers (FAQ, Forum)
- Contribute to technical meetings when needed
- Help prepare the team for future products
